COOK'S BURDEN
TUI customers see their holidays cancelled at the last minute due to Thomas Cook collapse
TUI customers have been left devastated after their holidays were cancelled at the last minute due to the Thomas Cook collapse.
The holiday provider was forced to cancel a number of bookings up until the end of October which featured Thomas Cook flights.
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A TUI spokesperson explained in a statement: "We've unfortunately had to cancel TUI and First Choice bookings featuring Thomas Cook flights for any customers due to travel from Monday 23rd September until 31st October."
Customers are advised to call TUI on 0800 009 3833 or 0203 636 1994 if they have an upcoming holiday.
The holiday provider is also organising alternative flight options for Brits travelling after October 31 as a "priority".
Upset TUI customers headed to social media after finding their whole holidays were cancelled.
Twitter user Julia wrote: "So it looks like my Tui holiday with Thomas Cook flights has been cancelled :(
Sally Parke added: "We’ve just had our holiday cancelled with TUI but had TC flights Was due to fly in 12 days time. I’m absolutely gutted."
James Pratters tweeted: "Entire holiday next week cancelled because TUI had us booked on Thomas Cook flights."
Some TUI customers were able to book another holiday, with one tweeting: "Love that our holiday was cancelled because of the Thomas cook thing. Stayed in TUI for 5 and half hours until we had another booked though didn’t we."
Jessica also said: "After an anxious weekend and waking up to find our holiday we were due to go on today was cancelled, we have spent 3hrs in TUI today trying to salvage our joy.
"Managed to get a 2 wk all inclusive holiday to Mexico flying tomorrow."
As TUI is also ATOL-protected, Brits will be fully refunded for their holidays which featured Thomas Cook flights.
TUI added: "We really feel for everyone affected by the collapse of Thomas Cook.
"We are now working alongside the Civil Aviation Authority (CAA) to assist affected customers and help them to find alternative holidays or organise cancellations and full refunds."
Some travel firms have been accused of "cashing in" on the Thomas Cook collapse which has left 150,000 Brits stranded abroad and 21,000 people without jobs.
Jet2 and Virgin have both seen holiday prices soar in cost, due to an increase in demand.
Questions and answers
Q: I am still on holiday. Can I carry on and how do I get home?
A: Under the Civil Aviation Authority ATOL scheme all package hol customers can carry on and will be flown home as close to their original date as possible. See or call 0300 303 2800 (UK and Ireland) or +44 1753 330 330 (when abroad).
Q: What if my hotel wants cash?
A: Refuse. Hotels need to contact ATOL themselves. If you do have to pay, keep all receipts and you will be reimbursed under ATOL. You can also claim for expenses.
Q: What if I only bought flights?
A: Normally you do not get ATOL protection but the CAA says everyone will be brought home.
Q: I’ve booked but haven’t travelled yet. What happens to my holiday?
A: You are also covered and will get a refund, but it will take time.
Q: My booked hol does not include a flight. Am I still covered?
A: Not by ATOL. Advice on what to do at
Thomas Cook collapse - what you need to know if you're booked for a future holiday or stuck overseas
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