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COBALT BLUES

What happened to Cobalt Air flights, what are my rights if my flight is cancelled and how can I get a refund?

Low-cost airline has suspended all operations after running out of money

LOW-cost airline Cobalt has suspended all operations after running out of money and going bust.

British tourists could be stranded as flights in and out of Cyprus were axed. Here's what to do if you are left out of pocket.

 Budget airline Cobalt collapsed after failing to secure last-minute investment
1
Budget airline Cobalt collapsed after failing to secure last-minute investmentCredit: Alamy

What happened to Cobalt and why are flights cancelled?

Cypriot carrier Cobalt Air, which began low-cost flights to the island in 2016, suspended all services at 11.50pm on October 17, 2018.

It said in a statement future flights would not operate "due to indefinite suspension of Cobalt's operations".

It added: "We sincerely apologise once again and would like to thank our very loyal customers for their support over the last two years of Cobalt operations."

Tens of thousands of passengers are likely to be affected.

On October 18 only nine flights had been scheduled to arrive and nine to depart from Larnaca airport.

Its last UK flight left Heathrow at 6pm on Wednesday, October 17.

Cobalt flew to 23 destinations in Europe - including Heathrow, Stansted, Gatwick and Manchester in the UK - as well as Moscow, Tel Aviv and Abu Dhabi.

Reports said the cash-strapped airline had failed to reach a deal with a potential new investor.

It is the latest budget carrier to go bust after Denmark's Primera Air ceased trading in early October 2018.

Nearly a million people were affected when UK airline Monarch went bust in 2017.

Air Berlin also filed for bankruptcy, and Italy's flagship carrier Alitalia went into administration.

What are my rights if my flight is cancelled? Can I get a refund?

Cobalt advised passengers not to go to the airport and said they should contact their credit card provider or travel agent for refunds.

Passengers' rights depend on how they booked the flights.

Those who were sold Atol-protected package holidays by travel agents are in the best position.

The agent is responsible for providing alternative transport home, or full refunds to customers with future bookings.

Those who bought separate flight tickets may be able to claim refunds through credit card companies or on travel insurance.

If you are stranded in Cyprus on a flights-only booking, you might have to make your own arrangements to fly home.

Keep all receipts for hotels and food to help any claims on insurance.

Cypriot transport minister Vassiliki Anastassiadou has said the government will pay for travellers with return tickets to get back home on another carrier.

She said telephone numbers would be announced soon to help passengers stranded either in Cyprus or overseas.

Romanian airline Blue Air is offering "rescue fares" between Larnaca and Luton for customers who had planned a flight between October and March.


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