Stranded Primera Air passengers sleeping on airport floors as airline goes bust
Many have had to sleep under blankets on the floor as they haven't been offered hotels for the night
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Many have had to sleep under blankets on the floor as they haven't been offered hotels for the night
PASSENGERS due to fly on Primera Air have been stranded over night at airports after the airline went out of business.
Some have even had to sleep under blankets after they were left with no other option.
One Brit tweeted that he had been left stuck at Newark Airport in the States overnight – and was so cold that he had to appeal for blankets on social media.
User travelingsingh wrote: “I feel like I am in the movie #terminal nobody will to help a person stuck due to @primeraair collapsing @EWRairport is freezing and I have 18 hours to sit in the cold does anyone have a cabin blanket? #sos #strandedbyprimeraair.
“Does any airline have a cabin blanket, EWRairport is cold. Stuck here due to @primeraair collapsing.
“I am freezing feet are turning blue #help please and thank you.”
He later revealed that he had been given food vouchers during his 16 hour wait.
He wrote: “@EWRairport @PortAuthorityy thx you for the blanket and food voucher two great guys came and found me quite emotional.
“Now cannot thank them enough god bless you guys this is what @primeraair should have been doing 16 more hours to get through before flying home thx you.”
Other passengers have tweeted to complain that they have been stuck abroad without any way of getting home.
Sun Online Travel spoke to passenger Eric Jetner, who was only informed once he had arrived at the airport that his flight to New York had been cancelled – as he was about to board the plane.
He said: “I was due to fly from Paris to New York and got to Charles de Gaulle airport yesterday, three hours before my flight to check in my luggage.
“There were huge queues for my Primera flight as well as one to Toronto.
“My flight was at 6.15pm, so we checked in and went through customs, but there were huge delays for both the flights.
“Customer services were useless and passengers were starting to ask what was happening but airline staff wouldn't explain.”
Eric said that at 7.15pm, a staff member came out with a microphone to announce that the company was going into administration and that the flight was cancelled.
He said: “I have no idea if staff knew that that the flight was cancelled when they let us check in but they had mentioned nothing until that point.
“We had to wait another hour to get our bags back.
“Staff said we can ask for a refund, but since they have filed for bankruptcy we have no idea. We left and we were offered no compensation, no hotel, nothing.
“Luckily I live in Paris so I could return home but one man who was flying to Toronto had to go and book himself into a hotel for the night and pay for it himself.
“I paid about €450 (£400) for my Primera Air flights and am now having to book new flights on Air France for another €600 (£530).
“I have emailed Primera and got an email back saying that their mailbox is very busy but that they will try and respond in 30 days. I didn’t even try to call them.”
A statement from the airline said: “On behalf of Primera Air team, we would like to thank you for your loyalty. On this sad day we are saying goodbye to all of you.”
The airline, which had a fleet of nine aircraft and flew to destinations across Europe and the East Coast, said it was ceasing operations.
Routes include flights out of Stansted Airport to Washington, Newark, Boston and Toronto, as well as a base out of Birmingham airport, meaning thousands of Brits could be affected.
Stansted Airport warned Primera Air passengers not to travel to the airport today.
The airport said in a statement last night: "We have learned this afternoon that Primera Air has ceased all flight operations and will go into administration at midnight tonight.
"Passengers due to travel with Primera Air are advised not to travel to the airport and instead contact the airline directly.
"We understand this is a difficult time for customers whose travel plans have been disrupted and we are providing information and assistance to those who have already travelled to the airport for flights that had been due to depart today."