Tourist shares Booking.com pic of hotel’s infinity pool that was really a HOT TUB
Twitter user Jenny Kershaw wasn't happy when she realised that the 'infinity pool' at her Vietnam hotel was little more than a plunge pool
A BRITISH holidaymaker has shared a picture of what the “infinity pool” was really like at her Vietnam hotel – as opposed to how it was advertised on Booking.com.
Jenny Kershaw, from Manchester, tweeted a photo from the booking page for the Mari Gold Hotel and Apartment next to the reality, which is little more than a plunge pool on a roof.
The angle of the photo on the makes the pool appear far bigger than it is.
Jenny Kershaw wrote: “Our hotel pool in Vietnam... booking.com VS reality… we’ve been done there”.
So far her tweet has had over 71,000 retweets and 151,000 favourites – and Twitter users have had a field day in the comments.
Some compared the "infinity pool" to a pond - and others questioned whether it might actually be a bath.
It wasn't just the pool itself that proved a problem though.
One eagle-eyed commenter zoomed in on the ladder into the pool – with a mat that reads “welcom” - so even the ladder is so small that the word “welcome” can’t fully fit onto it.
Booking.com got in contact with Jenny on Twitter, asking her to make a complaint.
They wrote: “Hi Jenny, our support team can definitely look into this and help you with a complaint.
“We recommend sending the photos to [email protected], including your confirmation number. Our team will get back to you as soon as possible.”
But Jenny declined to complain, replying: “I don’t want to file a complaint… it’s just funny.
“And I notice the picture's conveniently been changed now anyway…”
The listing on Booking.com has since been updated with photos plastered with the world “Jacuzzi”.
And its description reads: “Mari Gold Hotel & Apartment offers a hot tub.”
Booking.com told Sun Online Travel: "Our overarching aim at Booking.com is to provide our customers with quick and easy access to transparent information and visuals that empower them to find the stay that's just right for them in the most seamless way possible.
They continued: "This of course includes the more than 150 million verified reviews left by real guests that customers can reference to get an authentic impression of the actual experience at each and every place to stay on our platform.
"Only customers who have actually stayed at a property are invited to leave a review and these are never edited in any way, as we believe it's important for consumers to have access to the good—as well as the not so good—so that they can make an informed decision about where they book.
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"In the very rare instance that we detect a potential disconnect with the way a property is presenting themselves, whether it be their photos or the facilities they claim to offer, we take the matter seriously and seek to make adjustments so that they're setting accurate expectations for our customers."
Sun Online previously revealed more hotels which have been duping guests with inaccurate photos of what they can expect when they get there.
And it's always worth remembering that what people show us about their travels on Instagram often isn't the reality.
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