WOW Air passenger rejected from flight because her boarding pass didn’t include her middle name
EVERY person is different – but many of us have the same name – and it’s common for airlines to ask for all your names when you book a ticket.
And if you try to board a flight without declaring your full name – including middle names – on your ticket, you might not be accepted on board.
reports that a woman called Ashley Collins was trying to board a WOW Air flight to Iceland from Toronto when she was told she couldn’t board the plane.
This was because her middle name wasn’t present on the ticket, as per her passport.
Ashley told City News: “Once we got to the front, the lady said to her supervisor, ‘It’s another one'.
“She handed me my passport and... I was denied boarding the flight.”
Ashley says that she was told 11 passengers had been turned away from WOW Air the day before for the same reason.
The airline’s policy states that tickets cannot be changed less than four hours before a flight.
Ashley continued: “We were really looking forward to this trip. We had no options at that point.
“I just advise everyone to make sure you put your middle name [on your ticket] whether the airlines require it or not because you don’t want to run into a situation like I did.”
She ended up having to buy a new ticket for the next day, as well as paying $23 (£12.84) to change the name on her return ticket.
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WOW Air spokesperson Marie-Anyk Côté told City News: “We encourage all passengers to use the names as they appear on the official identification they will use when travelling.”
Sun Online Travel has contacted WOW Air for comment.
Sun Online previously reported that the government will be bringing back dark blue passports in 2019 after the UK leaves the EU.