Shocking footage from inside luxury Chinese hotel shows staff using TOILET BRUSH to clean drinking glasses
Shocking footage has emerged revealing why you should never trust the cups provided in your hotel room. And it doesn't even matter if your accommodation is five-star
Dan Elsom
Dan Elsom
SHOCKING footage has revealed why you should never drink from the glasses in your hotel room - no matter how expensive your room is.
A video emerged this week of cleaners in two luxury hotels in China using a toilet brush to clean parts of a guest's bathroom - including drinking cups and tea mugs.
The disgusting clips show workers at the five-star resorts using the toilet brush to clean cups, mugs and the bath tub before it is also used to scrub the loo.
Cleaners can then be seen dipping bath towels in the toilet and using them to clean the floor, as well as folding bed sheets on the floor and using hand towels to dry guests' cups.
While poor hygiene is never acceptable in any hotel accommodation, the incident is particularly disturbing considering guests could be paying as much as £370 per night to stay at the fancy hotels.
The video was reportedly shot by an undercover journalist for the South China Morning Post following reports of poor hygiene in the Kempinski and Shangri-la Hotels in Harbin.
The undercover reporter allegedly posed as a cleaner to gain employment at the hotel, and filmed other cleaners teaching the disturbing habits during a trainee shift.
Senior cleaning staff can be heard in the video telling the reporter that a lot of other staff members clean the bathrooms the same way.
According to reports from Chinese media, the health planning commission in Harbin is currently investigating the matter, and plans to punish the hotels in question.
Kempinski Hotel has claimed the staff member shown in the video has since been fired.
Kempinski Hotel Harbin said in a statement: “The management of Kempinski Hotel Harbin has investigated the apparent breach of hygiene standards revealed in a recent video recording, as reported in the Chinese media.
“The investigation found that one member of the hotel’s housekeeping staff deliberately ignored standard hygiene procedures while cleaning a guest room.
“The actions revealed in the video are absolutely unacceptable, and the employee has been dismissed."
A representative from Harbin Shangri-La said: “Shangri-La is very concerned by the recent media report on hotel hygiene in Harbin which cited one of our properties. We began an investigation immediately upon seeing the video.
"What the video shows is unacceptable and a severe deviation of our strict hygiene standards and processes.
"Immediate action has been taken to address this, including reviewing all room cleaning processes and strengthening training and supervision to ensure the fulfilment of our quality standards.
"As a company, we take responsibility for the safety and well-being of our guests. We know this is not representative of the great care and diligence our housekeeping teams take each and every day around the world to assure our guests’ comfort.”