British Airways passengers can’t check in for flights with app & site BOTH down as customers slam ‘disgraceful’ service
BRITISH Airways passengers have been unable to check in for flights with the airline's app and website both down as customers slammed the "disgraceful" service.
Disruption complaints peaked at nearly 500 reported issues with the airline's website or app this afternoon, according to .
Customers have been met with error messages when trying to load the site or app, with travellers taking to social media to call the services an "absolute disgrace".
People have been unable to load the site, and even those that do are met with a message that does not allow access to the full page.
The message reads: "Welcome to ba.com.
"We are experiencing high demand on ba.com at the moment.
"Thank you for your patience."
Many people have taken to social media to share their issues with the airline's website.
One user on X said: "British Airways have undoubtedly the worst website and app in the airline industry.
"Consistently plagued by loading issues and login errors, simply trying to check in feels like an exercise in chance.
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"If you manage to get everything to work, put the lottery on."
Another tagged the airline and said: "Is your website and app down?
"'High demand' on the website and nothing happening?"
The worst reported time for issues was around 4.25pm this afternoon when 482 users had indicated they had problems with the airline's website or app.
There were still more than 300 user reported problems with both services as of 5.25pm.
A spokesperson for British Airways said: "Our website is working as normal, following a minor service disruption.
"We apologise for any inconvenience caused."
The airline added that there had been no impact on its flight operations and that check-in operations at British Airways' hub at Heathrow Terminal 5 had no disruption.
