How do you cancel an easyJet flight?
EASYJET ranks among the UK's largest airlines, and with the right know-how, there are several clever tricks to help reduce expenses.
But what happens if you need to cancel your journey? Fear not, we have a full guide on how to do it.
How do you cancel an easyJet flight?
The easiest way to cancel a flight with easyJet is online, although you can also do it by phone.
Sign in with your email address and password. If you don’t have an account, go to the Manage Bookings section and use your surname and booking reference to log in.
You’ll find this on your confirmation email.
You can then choose the flight reservation you wish to remove and click “Cancel”.
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You may be asked to pay a cancellation fee.
You can do this by adding your card payment details.
Your flight should then be cancelled.
If cancelling online isn't for you then you can call the easyJet customer service team on 0330 365 5000. Someone will help you to cancel your flights over the phone.
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You can also cancel flights at an easyJet Help Desk at most airports - but this must be under two hours before take-off.
How much does it cost to cancel an easyJet flight?
If you cancel within 24 hours of booking your flight, you will receive a full refund except for the cancellation fee.
However, if you cancel more than 24 hours after booking, you will not receive a refund.
The full terms and conditions can be found on the easyJet website.
If you cancel your easyJet flight within 24 hours of booking, the following cancellation fees will be deducted from your refund:
- £49 for cancellations made online
- £55 for cancellations made via the customer services team.
How far in advance do you have to cancel?
After 24 hours of booking, easyJet flights are non-refundable.
If you need to cancel due to a serious or terminal illness, you need to submit a Medical Declaration document.
The team will then review your case and depending on your circumstances, they may offer you the following:
- A refund
- A flight voucher which can be used for another flight within the next six months.
If you're cancelling due to a family bereavement, then contact customer services as soon as possible.
After the team has reviewed your case you may be entitled to:
- A refund
- Fee waiver to change your flight
- A flight voucher which can be used for another flight within the next six months.
You may be required to provide proof, such as a death certificate.
Will I get my money back if I cancel my flight?
Most easyJet tickets are non-refundable, but there are certain circumstances where you might be able to get your money back.
If you cancel your easyJet flight within 24 hours of making the reservation, or if you cancel due to severe illness or the death of a close family member, the decision to issue a refund or an easyJet voucher rests with the airline's discretion.
If a refund is due, the company says it will refund the card the booking was made under.
This should arrive in three to four days but can take 28 days.
You're also entitled to money back from government flight taxes if you don't fly for any reason.
From the UK, this is £13 per flight for over-16s on all routes.
However, it is £80 for Egypt, Jordan, and Israel.
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No charges apply on flights from Inverness and Jersey.
There is no time limit to claim this refund and passengers can contact easyJet customer services to do so.
Flight compensation rules
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you're flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven't used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn't have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of the "extraordinary circumstances" but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can't claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you're unlikely to be covered by your insurance.