British Airways doesn’t always clean seats before flights unless it’s for VIP passengers
BRITISH Airways is failing to check seats are clean — unless it is for a VIP.
The airline gives special treatment for its Premier and Gold Guest List customers, who are considered too important to upset.
Their seat, which may be in any class, must be cleaned and checked under a new company edict.
The policy has outraged cabin crew, who have complained for years about cleaning standards.
One said: “Why can’t we make sure our aircraft are clean enough for all our customers?”
The policy was outlined to staff in an online forum.
Its Premier and Gold Guest List customers are frequent fliers or those responsible for booking flights for big companies.
Even those in luxury Club Suite may not get a clean seat — staff say they are badly designed so crumbs collect under the armrest.
British Airways told The Sun: "We take cabin cleanliness extremely seriously, and all customers deserve a clean seat.
"Our processes have always included checks to ensure cabins meet the standards expected by our customers."
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