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My flight was cancelled last minute - I haven't had a refund 7 months later

OUR consumer champion got the £1k refund sorted.

IN THE BAD BOOKS

Booking.com won't refund £260 after flat looked NOTHING like the photos

WHAT A CAR CRASH

My car's engine failed on the motorway but I only got £3k compensation

TUI won't pay compensation after flight staff failed to help with my disability

a green flixbus is shown next to a map of europe

DRIVING ME CRAZY

We travelled WRONG direction after bus mix-up and now can’t get a refund

I'm disabled and watch TV all day - but Currys won't refund me for faulty model

a man with crutches stands in front of an ambulance that says insurance declined

My travel insurer won't cover my medical bills in USA after common infection

Investigation

I was charged £140 by streaming site DAZN after it duped me into 12-month contract

Exclusive

Car insurer charged me £3k after car crash - small print trap to beware of

Exclusive

DON'T BET ON IT

I won £5k jackpot on online slot machines but error meant my cash vanished

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Exclusive

Scottish Power chased me for £3k - it turned out I was being billed for TWO homes