Netatmo smart heating outage leaves customers ‘FREEZING’ – because they can’t turn temperature up
The failure of the Netatmo Smart Thermostat was the result of a server outage, which put the Netatmo smartphone app out of action
CUSTOMERS of electronics manufacturer Netatmo were left freezing yesterday, after the Netatmo smart heaters they'd purchased stopped working.
The fault was caused by a server outage, which prevented people from being able to control their heaters using their smartphones or the company's website.
"We develop groundbreaking, intuitive and beautifully-designed connected consumer electronics," declares the website of Netatmo, a company based in France that produces a range of smart devices for the home, including smart security cameras and thermostats.
However, while such gadgets should enable people to raise the temperature of their homes simply by tapping on their smartphones, something went horribly wrong yesterday.
Scores of customers flocked to Twitter to complain that their Netatmo apps weren't working, and that they couldn't heat their homes as a result.
"Is there a way to control the boiler even if the servers are down, it's freezing at the moment," one unhappy customer, where he was joined by many other people, all similarly perplexed and cold.
"[W]e faced a situation last night: some of our servers were no longer responding, and the servers that continued to operate could not support the number of requests. Our teams have worked on this issue to ensure that this situation does not happen again. Have a great day."