Amazon Key lets delivery drivers open customers’ doors and leave packages inside their homes
The retail giant has just launched a service in the US which means people will never miss a delivery again. But will customers be happy to let strangers into their homes while they're out?
Customers can create temporary passcodes for friends or people providing other services to enter as well.
The system has been in the works for more than a year and may help Amazon capture sales from shoppers who could not make it home to receive an order in person.
"This is not an experiment for us," said Peter Larsen, Amazon vice president of delivery technology.
"This is a core part of the Amazon shopping experience from this point forward."
Members of Amazon's Prime shopping club can pay $249.99 (£188) for a cloud-controlled camera and lock.
Delivery drivers are told to ring a doorbell or knock when they arrive at someone's house.
If no one greets them, they press "unlock" in a mobile app, and Amazon checks its systems in an instant to make sure the right staff member and package are present.
The camera then streams video to the customer who remotely can watch the in-home delivery take place. The associate cannot proceed with other trips until the home is again locked.
It is unclear if such protections will persuade customers that the service is safe to use.
Larsen said theft was "not something that happens in practice," based on early tests of the Amazon Key program.
He added that if a problem arises, "You can call customer service, file a claim and Amazon will work with you to make sure it's right," reimbursing customers in some cases.
Amazon's new service goes live on Nov. 8 in 37 locations around America. If the service is successful, it's likely to be introduced to the UK.