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AMAZON has launched a service called Key which allows its delivery drivers to leave goods inside people's homes.

The system uses a smart lock and web-connected "Cloud Cam" to let Amazon staff slip inside customer's houses while they are out. 

 The 'cloud camera' and smart lock which power Amazon's Key service
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The 'cloud camera' and smart lock which power Amazon's Key service

Customers can create temporary passcodes for friends or people providing other services to enter as well.

The system has been in the works for more than a year and may help Amazon capture sales from shoppers who could not make it home to receive an order in person.

"This is not an experiment for us," said Peter Larsen, Amazon vice president of delivery technology.

"This is a core part of the Amazon shopping experience from this point forward."

 Amazon staff will install the lock into customers' homes
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Amazon staff will install the lock into customers' homes

Members of Amazon's Prime shopping club can pay $249.99 (£188) for a cloud-controlled camera and lock.

Delivery drivers are told to ring a doorbell or knock when they arrive at someone's house.

If no one greets them, they press "unlock" in a mobile app, and Amazon checks its systems in an instant to make sure the right staff member and package are present.

The camera then streams video to the customer who remotely can watch the in-home delivery take place. The associate cannot proceed with other trips until the home is again locked.

 Amazon's Cloud Cam can also be bought separately
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Amazon's Cloud Cam can also be bought separately
 Footage from the camera can be streamed to devices such as this Amazon Echo Show
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Footage from the camera can be streamed to devices such as this Amazon Echo Show

It is unclear if such protections will persuade customers that the service is safe to use.
Larsen said theft was "not something that happens in practice," based on early tests of the Amazon Key program.

He added that if a problem arises, "You can call customer service, file a claim and Amazon will work with you to make sure it's right," reimbursing customers in some cases.

Amazon's new service goes live on Nov. 8 in 37 locations around America. If the service is successful, it's likely to be introduced to the UK.