Samsung smart TVs now ‘useless’ after software update that means owners of £1,000 gadgets can’t even change channel
Several models of snazzy TVs were rendered useless after an automatic update
SAMSUNG smart TV owners claim they've been left with little more than an expensive brick following an automatic software update.
The new update, which would have been sent to TVs on August 8, has rendered certain models including the £1,000 UE49MU7070 model useless.
After the software was installed, several customers claim their telly sets are stuck on one channel, the remote no longer works and that the volume cannot be adjusted.
One complainant wrote on the : "My retailer has told me they wouldn't be able to refund the TV because it wasn't faulty when I bought it, please can we have an update?
"Can an engineer not just come round with the old software on a USB stick or something?"
Another added that "the level of customer service here is shocking".
Some say TVs that are three years old have been affected - meaning they aren't covered by warranty.
When the issues came to light on Monday, customers were told that engineers were working on the issue, but that they would only be updated when the problem was solved.
One customer posted a response from the manufacturers, that read: "Once we have the resolution we will be contacting you back but we can't give any information on when that will be since we still don't have any update from the engineers."
The Sun Online tried to contact Samsung for comment but nobody appeared to be available.
Late Friday afternoon, Samsung posted the statement: "Samsung is aware of a small number of TVs affected by a firmware update on 17th August to the 2017 MU Series TVs.
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"Once this issue was identified, the update was switched off and we’re now working with each customer to resolve the issue.
Any customers affected are encouraged to get in touch with Samsung directly on 0330 726 7864.
"We apologise to our customers for any inconvenience caused."
At least they aren't exploding.
A pregnant woman's Samsung Galaxy S5 phone "exploded while charging next to her bed" leaving her with horrific burns.
The Korean manufacturer had to recall its Note 7 phones when a battery fault meant the phones became a fire hazard.
But the company apologised and thanked fans for sticking with the company during its Galaxy Note 8 launch this week
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