Is PayPal down? Current status

PAYPAL is an electronic alternative to traditional payment methods, enabling users to get their money to individuals and businesses worldwide.

Here we look at whether PayPal has been affected by the global tech outage, which has caused serious issues for a wide variety of companies and services.

1

Is PayPal down?

According to the company's website, all of PayPal's services are up and running at the time of writing despite the global outage.

Each of the services below is fully functional:

• Online Checkout
• Retail Checkout
• Reporting
• Homepage
• Batch
• Notifications
• Account
• Payflow
• Braintree
• Crypto
• Xoom
• Zettle
• Hyperwallet
• Honey
• Venmo
• Chargehound

The last reported incident was on July 17, and was resolved the same day.

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Problems with PayPal on Downdetector peaked at 1.25pm on Friday, June 19, 2024 — but there were only 44 issues reported at this time.

So although the service has not been ideal for some users, PayPal has not been affected to the extent of other major businesses.

What caused the global tech outage?

Major problems at Microsoft have caused computer systems across the globe to crash.

These technical issues have affected people's ability to access Microsoft 365 apps and services.

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Users of Windows PCs reported their computers shutting down involuntarily, and when they tried to restart them they became stuck on a blue screen — with Windows not loading.

Cybersecurity software firm CrowdStrike says it has identified the cause of the global outage as a flawed anti-viral update.

The company is reportedly used by Microsoft to handle various systems updates.

An update released to CrowdStrike's Falcon software on Friday is understood to have caused the issue.

"CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor," the company wrote in response.

A Microsoft spokesperson said in a statement: "We're aware of an issue affecting Windows devices due to an update from a third-party software platform.

“We anticipate a resolution is forthcoming."

While CrowdStrike released a statement reading: "Crowdstrike is actively working with customers impacted by a defect found in a single content update for Windows hosts.

“Mac and Linux hosts are not impacted. This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed.”

How can I report the PayPal issue?

There are a number of ways of reporting a problem to PayPal customer services.

To contact Paypal using the app: 

• Tap your profile picture
• Choose help
• Select the issue option most closely matching yours
• If the information doesn't answer your question, scroll down and select Contact PayPal Support.
• Depending on the issue, you'll see options to message, call, or access the company's resolution centre.

You can also report a problem by visiting the company’s website (PayPal.com): 

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• Go to the contact us page. 
• Choose the issue that most closely matches your reason for contact
• If the information you're shown doesn't answer your question, keep scrolling down
• Depending on the issue and if you're logged in, you will see options to message, call, or use the PayPal chatbot.

Paypal's customer service desk is open between 8am and 6.30pm seven days a week.