What is the ‘Virgin error v53’ code?
IF you're a Virgin Media customer you may be having issues with your service and seeing a weird v53 error code.
This relates specifically to problems with your TV.
On Tuesday morning, Virgin Media's internet services were hit by an unrelated problem.
Thousands of customers were unable to get online just as the work day began.
You can get updates on the outage here.
What is Virgin error v53 code?
Error code v53 usually means the channel you're trying to watch is off-air and has stopped broadcasting for the day, according to Virgin Media.
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But in the past it has appeared when there's an outage specific to Virgin Media's TV services.
The company experienced such issues on December 2, 2021, with thousands of customers complaining of no TV services.
Problems started at around 10.30am that day and quickly rocketed into the thousands as users complained of being locked out of Virgin Media's services.
Up to 17,100 reports of issues were detected on at the time.
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There were issues reported across the country, with hot spots in London, Birmingham, Nottingham and Manchester.
Why is Virgin Media down?
Virgin Media's TV services are currently performing as expected.
But the company's internet is down for thousands across parts of the UK.
This could affect your ability to watch streamed or catch up TV, such as Netflix, given that it relies on broadband.
It's not clear why as yet.
Even Virgin Media's own website isn't working, so no one can get an update on the situation.
Read our Virgin Media internet outage update here.
And don't forget - you could claim compensation if your internet is down for a long time, check if you're eligible here.
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