Liverpool fans stranded as three flights due to take them to Kiev for Champions League final are cancelled
Worldchoice Sports have been forced to scrap a number of trips to Ukraine due to the number of journeys taking place
LIVERPOOL fans have been left stranded as three flights due to take them to Kiev for the Champions League final have been cancelled.
Worldchoice Sports have been forced to scrap a number of trips to Ukraine due to the number of journeys taking place.
The company claim they've spoken to Liverpool FC, the police and Uefa in order to address the issue, but have failed.
In a statement, Worldchoice Sports said: "Dear customers, with deep regret, we have had to cancel three flights to Kiev.
"Due to so many flights going into Kiev, Kiev Borispyl has unable to allocate times for aircraft.
"We have worked extremely hard over the last 48 hours trying to resolve these issues.
What are your rights to a refund?
THERE are a number of ways you can try and get your money back - though it depends on how you paid.
Credit card: Section 75 of the Consumer Credit Act means if you pay for items on a credit card worth between £100 and £30,000, your card company is also jointly liable if something goes wrong. Contact your card provider to start a claim.
Chargeback: If you paid for your flights by debit card (or by credit card and the cost is under £100) then you should be able to claim under chargeback rules. Ask you card provider - likely your bank - to do a chargeback and it will request your money back. You must do this within 120 days.
Paypal: Contact Paypal to see if you can claim via its Buyer Protection Scheme. You must do this within 180 days.
"We have had Liverpool football club, Police, Uefa and everyone at the highest levels of authority trying to resolve this.
"We have exhausted all avenues to try and get landing slots.
CALM BEFORE THE STORM Liverpool stars look relaxed en route to training as Klopp names squad for the Champions League final
"We have had them from Liverpool airport and Manchester airport and we have applied for slots in the correct manner and time frame with the authorities.
"To reiterate this problem is with Kiev."
Liverpool themselves offered a statement, saying: "Liverpool Football Club is continuing to work with all of the relevant stakeholders in the UK and Ukraine in an attempt to resolve a situation which has left around 1,000 fans without flights to Kiev for the Champions League final.
"Flights chartered by Worldchoice Sports had been set to take supporters to Ukraine.
"But a dispute between the Widnes-based travel company and the aviation authorities in Kiev over the size of the aircraft has led to the trips being cancelled.
"Along with officials from Liverpool John Lennon Airport, Liverpool City Council, Uefa and the authorities in Kiev, Liverpool FC has been endeavouring to resolve the issue since it first came to light and will continue to do so until all avenues have been exhausted. "