Ocado down UPDATES: Hundreds of customers report issues accessing online supermarket website
OCADO has gone down for hundreds with customers experiencing issues accessing the website.
More than 500 customers logged complaints on the Downdetector website, which measures outages, this afternoon.
One user wrote on X: "Ocado, is your app / website down? I need to edit my order by this evening and it’s not letting me in."
A spokesman for Ocado apologised for the outage and said its technical team was "working hard to get everything back up and running smoothly".
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Complaints subside
After a small uptick in the number of reported complaints on Downdetector, issues have now plummeted.
As of 5.08pm, only 141 reported issues were flagged on the website.
Reported issues spike again
Issues with Ocado appear to be spiking once again, with the latest number of complaints on Downdetector at 313.
This is still down from a peak of 559 at 2.36pm this afternoon though.
London worst hit by outage at Ocado
Here is a heat map from Downdetector showing the areas worst hit by the outage.
What do we know so far?
If you're just joining us, the majority of issues appear to be with accessing Ocado’s website, while there are also problems with the app.
Here’s the latest update from Downdetector:
Reports drop to 335 on Downdetector
This is usually a sign that the outage has been – or is about to be –corrected. We'll keep you updated here with all the latest developments.
Credit: Getty 'We're sorry' - Ocado statement
Ocado has just posted this statement on its X account:
"Hey, We're so sorry you're experiencing issues with our website right now. We understand how frustrating this can be, and we truly appreciate your patience. Our team is working hard to get everything back up and running smoothly. We're hoping to have the site back online soon.
Ocado spokesmanMore Ocado customers report issues on X
This customer has reported they are unable to update the items in their trolley.
We'll keep you updated here with all the latest developments.
Customers report error message
Here is what customers are reporting when they try to log on to the website:
When did the problems start?
According to Downdetector, issues started to arise about 20 minutes ago, as this graph shows:
What do we know so far?
The majority of issues appear to be with accessing Ocado's website, while there are also problems with the app.
Here's the latest update from Downdetector:
