CLICK AND REGRET
Shocked mum begs eBay for £5,500 refund after autistic son, 7, buys a rare Coles Stikeez banana toy using her ‘auto-fill’ bank card details
The 47-year-old tried contacting the seller to ask for a refund but got no response
A MUM has been left distraught after her autistic son, 7, bought a rare toy on eBay for £5,500 (AUD $10,000) using her bank card details on 'auto-fill'.
Donna Jacob, from Sydney, Australia, is now begging for a refund for the rare Coles Stikeez Golden Billy Banana toy, which she says she can't afford.
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The 47-year-old's son was able to purchase the toy, only 100 of which have been produced, online when Donna's credit card details were filled in automatically.
She discovered the shocking purchase when she received a confirmation email from eBay.
Her young son is an avid collector of the Coles toys, but was instructed by his mum not to buy the Golden Billy Banana.
Donna says it's ridiculous her son was able to buy the extortionately-priced toy in just three clicks.
FRIENDLY FRAUD
She told : "It's certainly nothing we've budgeted for and nothing we can afford."
But a plea to the seller for a refund has been ignored and Donna even tried contacting them on PayPal, the service through which the payment was made.
They said the purchase was a kind of "friendly fraud" and she's unlikely to get her money back.
Donna said: "Between PayPal and the bank, there should be at least one stopper that says 'hang on, this isn't right,' and no-one did".
After being contacted by numerous media outlets, eBay have agreed to refund the purchase to Donna.
In a statement eBay said the buyer will receive a refund due to “unique circumstances in this case”.
A spokesman added: "To ensure eBay remains a safe and secure marketplace, account holders must be over 18.
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"A person under the age of 18 can use an adult's account with their permission, however, the account holder is ultimately responsible for any activity.
“eBay is Australia’s largest online marketplace with 1.2-billion global listings and 40,000 Australian sellers.
"We encourage customers with any concerns or queries to contact us directly.”
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