British Airways Las Vegas flight BUZZES for an entire journey from London
Accountant Nicole Lightbody said an offer of just £20 in compensation 'felt like a smack in the face'.
Accountant Nicole Lightbody said an offer of just £20 in compensation 'felt like a smack in the face'.
HOLIDAYMAKERS flying to Las Vegas were driven round the bend by a buzzing sound from the cabin's speakers for the entire TEN-HOUR flight.
Nicole Lightbody, 26, said she and other passengers had to put up with the loud noise which sounded like static from the aeroplane's public announcement system.
The accountant, from Glasgow, said the noise hummed for five minutes every fifteen minutes during the flight from Heathrow to Las Vegas last month.
She told the : "The cabin crew did everything they could to deal with it. It happened every 15 minutes for five minutes at a time.
"They came round with noise cancelling headphones for people to put on. There were people asking to be moved because of the noise."
Clips of the sound bothering the passengers were posted on social media.
She added: "We couldn't relax because of the noise. It was ten hours of hell basically."
It is understood that the noise was caused by an oxygen mask that accidentally fell from the ceiling and remained down the entire flight.
She said she filled out a customer complaint form, following the flight with her cousin Shona, but was only offered a £20 voucher as an apology for the inconvenience.
She said the paltry sum "felt like a smack in the face".
A British Airways spokesperson said: "We apologised for a temporary issue with our public announcement system that affected a small number of customers on a flight last month which was quickly resolved.
"Our highly trained cabin crew also reassured customers after a single set of oxygen masks deployed accidentally."
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