British Airways share price slumps – how to claim compensation over IT failure and check if flights are running today
All flights were cancelled on Saturday with further disruption across the Bank Holiday weekend
BRITISH Airways saw more than £350million wiped off the value of it's parent company AIG as bosses counted the cost of the massive IT failure that thousands of passengers stranded.
All flights were cancelled on Saturday 27 May with further delays and cancellations caused by the knock-on effects of the disaster on throughout the bank holiday weekend.
Are flights running today?
British Airways has said that it will be operating its normal schedule of flights from Gatwick and Heathrow today.
On Bank Holiday Monday chief executive Alex Cruz said all flights were operating from Gatwick with only a small number of short haul journeys from Heathrow still affected.
He also said that all passengers affected would have reached their destinations by Tuesday, while apologising for the disruption.
How to claim compensation if your flight was cancelled
Under EU law customers whose flights were delayed or cancelled are entitled to assistance and compensation if the disruption was within the airline’s control.
For overnight delays, airlines must provide accommodation and transfers between the airport and the hotel.
Airlines have to offer full refunds, paid within seven days, or re-bookings for a flight cancelled at short notice.
Cancellation compensation amounts are £218 for short-haul, £384 for medium-haul and £523 for long-haul.
Passengers who reach their destination more than three hours late are entitled to compensation ranging from £175-£525 depending on the length of the flights and delay.
But compensation is not automatic and customers must write a letter of complaint to the airline.
According to the , travellers cannot claim compensation if the delay is less than three hours.
To claim your compensation .
If you're not able to claim online, you can write to: British Airways Customer Relations, EU Compensation Claims, PO Box 1126, Uxbridge, UB8 9XS
If your claim is rejected – and you think you have a case – you can raise a complaint through the for free.
EU compensation rules do not cover "consequential loss" including non-refundable hotels or car hire, although these costs may be covered by travel insurance.
MOST READ IN NEWS
