Deaf civil servant forced to sit on train floor with her hearing aid dog despite booking special assistance ticket

A DEAF woman claims she was forced to sit on the floor of a train with her hearing aid dog - despite booking a special assistance ticket.

Lisa Baldock said she was left “stranded” on the service, believed to have been run by CrossCountry.

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The civil servant posted a video of her and her dog Inca sat on the floor of the train which has gone onto be viewed more than 2,000 times.

In the clip she said: “So here I am on a train stuck on the floor with Inca because there is just nowhere for us to sit.

“Stranded. Tried talking to the guard, tried being reasonable but they just wouldn’t listen."

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She adds: “And it’s not just me. There us a poor lady stuck with a pram left standing. Disgusted is not the word.”

Posting the video she wrote: “Guards need to understand we need extra leg room for dogs so people don’t trip over them.

“What’s upset me more is that I booked the assistance.”

It is understood Lisa was travelling on Monday when she was left without a seat.

She replied to a friend on Facebook that: “They did sort me out in the end but it took for me to shame them in twitter”.

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Lisa was diagnosed with “sensorineural hearing loss” at the age of three according to a blog post on the Civil Service’s website.

She was previously featured on the website talking about the need for inclusion for people with loss of hearing.

Sun Online has contacted CrossCountry for comment.

Earlier this month Paralympic star Anne Wafula Strike told of the harrowing moment she was forced to wet herself on a train because there were no accessible toilets.

Team GB wheelchair racer Wafula Strike says she was robbed of her dignity in the shameful incident just before Christmas.

A spokesperson for CrossCountry said: “Obviously this should not have been her experience travelling with us.

"The Facebook post says she had booked assistance, so she should have been helped on board the train and taken to a reserved seat.

"We would ask her to get in touch with us as soon as possible so that we can apologise for the discomfort on her journey and investigate what went wrong.”

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