I was baffled when 20 tourists turned up at my home & claimed they’d ‘booked a room’… the truth was horrifying
A MUM has told how she was baffled when 20 strangers turned up at her home claiming they'd "booked a room" - but the truth was much worse.
Karin Arsenius, 37, couldn't understand why holidaymakers kept arriving on her doorstep in Plumstead, London.
It was only later that she discovered her home had been listed on Booking.com by scammers.
Some 20 holidaymakers have arrived on her doorstep over the course of the last four weeks, she told the Sun Online.
And now she is thinking about taking legal action against the website after some duped travellers even tried to find a key safe inside her house.
Karin has been increasingly annoyed by tourists from around the world, including , The US and , knocking on her front door.
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She said: "You think it's been reported that it's a scam and would stop but it just kept going on.
"Booking.com weren't telling anyone. Then it just seemed to take a very long time to get through to them."
Karin even had to house three female students from as they had nowhere else to go after arriving unexpectedly on May 27.
She added: "They were in a whole new city and they were vulnerable. They had nowhere to go. We tried all the local hotels but everything was booked out.
"There was nothing free so in the end we said 'we're not comfortable with just letting you go out in the night so let's just make up some beds in the living room and you can just stay here'.
"But it shouldn't ever have got that far. It should have been taken care of, even if Booking.com is put out."
Booking.com said they had apologised to everyone affected and removed the listing.
It had featured the address of a flat in Greenwich but a map which wrongly showed the location as Karin's house.
"They're a big corporation. They should be able to afford to put a few people up."
Consumer law expert Lisa Webb - who works for consumer group Which? - said: "Booking.com needs to take every step it has in its arsenal to make sure that first of all, if it does happen, people are protected, people are given compensation, but secondly that these scams cannot appear on their platform at all in the first place."
A spokesperson for the website said: "We take safety and security very seriously, and every week, we facilitate millions of stays with the vast majority taking place with absolutely no problems.
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"'Scams are unfortunately a battle many industries are facing against unscrupulous fraudsters looking to take advantage and it is something we are tackling head-on.
"We have a number of robust security measures in place, but in the very rare instance there may be an issue with a specific property we always investigate immediately."