I went out to find my missing Deliveroo order – what I found my grinning delivery rider doing with my burger is shocking
A WOMAN went out to find what had happened to her missing Deliveroo order and claims she discovered the delivery driver munching down on her burger.
The customer had ordered food for herself and her colleagues from Almost Famous in Manchester’s Northern Quarter on Friday lunchtime, notching up a £50 bill.
When the Deliveroo app said their food had been left by the entrance of their building, the woman went down to pick it up but found the takeaway wasn’t there.
The woman said: "I got a notification at 12.54pm saying they’d tried to deliver it and tried ringing the intercom but just left it by the entrance of the office walk.
"Two minutes later, I walked down, and it wasn’t there."
She added: “I immediately thought my food had been stolen, so I contacted them, and they said they couldn’t refund me because the driver had been outside for eight minutes."
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But then things started to unravel.
The woman said: “This was still within the eight minutes, and I always see drivers hanging around outside the Pret round the corner, so I just thought I’d look there, and I saw a bunch of people outside eating our burgers.
"I knew it was the drivers because they had our food on the table, and the exact same order number on the bag.
“I took a picture of them, and they just laughed in my face and said, ‘Well, we’re still getting paid for it’. They couldn’t care less; they just continued to eat it.”
She claimed that the theft and eating of the burgers seemed so ridiculous that her friends didn’t believe her at first.
The woman got in contact with Deliveroo and the restaurant, who gave her a fresh order and a refund, respectively.
She said: "It was literally two minutes from getting the notification on my phone to say they were trying to deliver it to me getting downstairs. There was no way they waited."
“All has been resolved with Deliveroo and the customer, we sent out a fresh meal to her office so she didn’t miss out.
"All in light-hearted fun, we don’t like to take things too seriously and just want to make dreams come true and make people happy in tough times.
"Who could be mad at those smug grins elbow deep in Bacon Bacon Everything.”
A Deliveroo spokesman said: "We are very sorry to hear about this incident; we expect all the riders we work with to behave professionally at all times, and this is a matter we take very seriously.
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"We have apologised to the customer, offered a full refund and the restaurant prepared and delivered another order for them.
"We’re also following up with the rider as a matter of urgency."