Furious restaurant owner hits back at bad ‘fake’ review with telling CCTV – leaving customer mortified
A FURIOUS restaurant owner has hit back at a "false and exaggerated" review by revealing a telling CCTV image.
The owner of Oscars Cafe Bar in Dublin, Ireland, said they were "defending [their] reputation" as they shared the fiery exchange on .
In the Google review, a customer shared a number of complaints, which they claimed led to a "really disappointing experience".
The customer said: "Wife had a hot chocolate, it was served warm and not hot. Her meal was a chicken burger. The chicken was dry to the point where she couldn't eat it.
"I had steak and eggs. Waitress asked if it should be pink or not. I said pink. Nothing pink about the steak... When the waitress asked about the food and I informed her, her response was that chicken breast is dry so it's to be expected.
"I know I'm not the chef, but I do cook and I said that it shouldn't be this dry, her response was ‘maybe you should come work here’. Of course she was joking, but that's not what I wanted to hear."
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The raging customer added that the waitress offered "no explanation" for the steak and that they couldn't accept bad service.
However, the owner hit back with a CCTV snap, particularly over the claim that the customer's wife's chicken was inedible.
According to the owner, the image shows the server removing the plates after the complaining customer's meal, both of which are visibly empty.
In their response, they said: "Thanks for taking the time to leave a review, albeit a review that we feel is grossly unfair. I am sorry to read you are of the opinion that the hot chocolate wasn't hot, the chicken burger was dry and your steak was overcooked.
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"However, your table was checked on a number of occasions and no issues were brought to the attention of a staff member.
"When your meal was finished you brought these matters to the attention of your server. She was unsure of what to do as all that was left on both your plates was the enamel. I'm sorry her joke caused offence but I can only assume she was as lost for words as I am right now."
The enraged owner went on to say that the bar's manager had spoken with the couple and offered a 10 per cent discount, which they had "graciously accepted".
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The response continued: "Sir, we are happy to receive constructive criticism at any point. However, feedback that is littered with exaggerations and downright lies will be treated with the contempt it deserves.
"Before we get attacked for ‘shaming our customers’ , all we are doing is defending our reputation. A false and exaggerated review such as this causes a lot of upset to our entire team, from the kitchen to servers, to management."
