Is the Samsung Galaxy Note 7 still safe to use? Following the recall find out how to return your faulty device

SAMSUNG'S Galaxy Note 7 handset has been causing major headaches for the company and minor explosions for its customers.

The potentially combustible smartphones have been catching fire around the world in countries including the UK, US and Australia.

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Yesterday it was also reported replacement devices sent out in the firm's home nation of South Korea were also bursting into flames, blowing up in branches of Burger King and baseball stadiums.

The Royal Mail and several delivery companies have already refused to deliver the smartphones based on the risks they pose.

The tech giant has issued guidelines for their UK exchange programme.

According to Samsung's website UK customers who have a Galaxy Note 7 could have their phone replaced.

In order to do this they had to contact the place of purchase of the phone such as Samsung themselves, The Carphone Warehouse or their phone network.

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To check if their phone needed replacing users had to place their phone's serial (IMEI) number into the box available on their .

But now the advice has changed and all customers worldwide are requested to power down their phones and contact their place of purchase for advice on how to return them, even if it is a replacement device.

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A statement on Samsung's website issuing a global halting of sales as they conduct an investigation read: "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7.

"Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.

"Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."

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