Jump directly to the content
HEART OF GOLD

Woman, 76, who was living in squalor and hadn’t washed for 13 years has had her life transformed by her neighbour – who spent 60 hours cleaning her flat

Thoughtful Lucy Ashen, 39, from Fulham, West London, took action after discovering 'horror' of one-bed home

A 76-year-old woman who was living in squalor and hadn't washed for 13 years has had her life transformed by her neighbour - who spent 60 hours cleaning her flat.

Lucy Ashen, 39, had lived next to the pensioner for 21 years but only recently discovered the 'horror' of her one-bed-flat.

 Lucy Ashen (pictured with daughter Ruby) took action after discovering 'horror' of one-bed flat
19
Lucy Ashen (pictured with daughter Ruby) took action after discovering 'horror' of one-bed flatCredit: SWNS:South West News Service
 Lucy transformed the life of her 76-year-old neighbour by spending 60 hours cleaning her flat
19
Lucy transformed the life of her 76-year-old neighbour by spending 60 hours cleaning her flatCredit: SWNS:South West News Service
 Kindly strangers donated food to fill pensioner's cupboards
19
Kindly strangers donated food to fill pensioner's cupboardsCredit: SWNS:South West News Service
 Lucy appealed for help online when she accidentally discovered the condition of her neighbour's flat
19
Lucy appealed for help online when she accidentally discovered the condition of her neighbour's flatCredit: SWNS:South West News Service

Mum-of-three Lucy, from Fulham, West London, decided to take matters into her own hands when she accidentally discovered the condition of her neighbour's flat - and appealed for help online.

Lucy, who does not want to name her pensioner neighbour, spent almost a fortnight cleaning and tidying her place, before kindly strangers donated enough food and furniture to fill her cupboards and home.

The mum-of-three said: "She got locked out one day and I pulled her bedroom window open.

"What I found was horrific - totally horrific. I was speechless.

"There were faeces everywhere. There was lots of furniture everywhere and cushions upside down."

Lucy was appalled and asked the old lady, who she doesn't want to name but affectionately calls My Lady, if she could clean her flat.

Lucy said: "I gutted the entire place. I left her with a bed and a toilet."

She spent ten days binning the rotting furniture and cleaning the place while her 14-year-old daughter, Ruby, kept the lady company.

They also gave the lady, who has mental health problems, her first bath in 13 years.

 Lucy told how she found a 'horrific' scene when her neighbour accidentally locked herself out
19
Lucy told how she found a 'horrific' scene when her neighbour accidentally locked herself outCredit: SWNS:South West News Service
 Lucy spent almost a fortnight cleaning and tidying
19
Lucy spent almost a fortnight cleaning and tidyingCredit: SWNS:South West News Service
 Lucy told how 'there were faeces everywhere. There was lots of furniture everywhere and cushions upside down'
19
Lucy told how 'there were faeces everywhere. There was lots of furniture everywhere and cushions upside down'Credit: SWNS:South West News Service
 Lucy spent ten days binning rotting furniture and cleaning the place while her 14-year-old daughter, Ruby, kept the lady company
19
Lucy spent ten days binning rotting furniture and cleaning the place while her 14-year-old daughter, Ruby, kept the lady companyCredit: SWNS:South West News Service

Lucy said: "She's not very mobile so I helped her. I gave her a bath and cleaned her. My daughter brushed her hair."

In the meantime Lucy put a post on Facebook asking for donations of furniture, clothes and food.

She said: "It was shared and shared. It went far beyond my friends and family.

"Even people from Thailand and America got in contact."

 Ruby and Lucy gave the lady her first bath in 13 years
19
Ruby and Lucy gave the lady her first bath in 13 yearsCredit: SWNS:South West News Service
 Lucy told how she was astonished at how many times her Facebook appeal for help was shared
19
Lucy told how she was astonished at how many times her Facebook appeal for help was sharedCredit: SWNS:South West News Service
 Lucy was given fridges, sofas, clothes and was overwhelmed by the huge response
19
Lucy was given fridges, sofas, clothes and was overwhelmed by the huge responseCredit: SWNS:South West News Service
 Lucy is in the process of completely transforming the lady’s flat and has created Facebook page My Lady and Me to share her progress which now has 50,000 followers
19
Lucy is in the process of completely transforming the lady’s flat and has created Facebook page My Lady and Me to share her progress which now has 50,000 followersCredit: SWNS:South West News Service

Lucy was given fridges, sofas, clothes and was overwhelmed by the huge response.

She said: "I think it really touched a nerve with people. This could be your mum. This could be you. It could be me in a few years.

"She's lived right under all our noses."

Lucy is in the process of completely transforming the lady's flat and has created Facebook page My Lady and Me to share her progress which now has 50,000 followers.

 Lucy has also set up a Go Fund Me page to raise money to take the lady on a holiday
19
Lucy has also set up a Go Fund Me page to raise money to take the lady on a holidayCredit: SWNS:South West News Service
 Lucy hopes to raise awareness of the dangers of elderly people being isolated
19
Lucy hopes to raise awareness of the dangers of elderly people being isolatedCredit: SWNS:South West News Service
 So far, the fundraising page she set up has raised more than £1000 for her neighbour
19
So far, the fundraising page she set up has raised more than £1000 for her neighbourCredit: SWNS:South West News Service
 People from as far away as Thailand and America answered the appeal
19
People from as far away as Thailand and America answered the appealCredit: SWNS:South West News Service

She has also set up a Go Fund Me page to raise money to take the lady on a holiday.

Lucy said: "I think she appreciates it. I've been in her flat every day and my children have been in and out and other friends.

"She's coming out of herself bit by bit. She's been singing songs with my daughter Ruby."

Lucy hopes this raises awareness of the dangers of elderly people being isolated.

 Lucy says the appeal 'really touched a nerve with people'
19
Lucy says the appeal 'really touched a nerve with people'Credit: SWNS:South West News Service
 Lucy now visits her neighbour every single day and thinks she 'appreciates' the effort
19
Lucy now visits her neighbour every single day and thinks she 'appreciates' the effortCredit: SWNS:South West News Service
 Lucy told how the state of the pensioner's flat left her feeling 'angry'
19
Lucy told how the state of the pensioner's flat left her feeling 'angry'Credit: SWNS:South West News Service

She said: "When I first saw the flat I was angry. This lady was defenceless and helpless.

"She had nobody and didn't have the mental capabilities to ask for help.

"The good thing about this is that it's bigger than her or me or anything.

"It raises awareness of mental health and elderly isolation."

So far, the fundraising page she set up has raised more than £1000 for her neighbour.


We pay for your stories! Do you have a story for The Sun Online news team? Email us at [email protected] or call 0207 782 4368