Windows 10 upgrade stuck? Here’s how to fix problems with Microsoft update if your computer breaks

COMPUTER owners have been left fuming with Microsoft after a series of problems were reported with an update to its software.

People using Windows 7/8.1 complained of being constantly “nagged” by regular alerts telling them to upgrade to Windows 10.

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But when they did choose to install the upgrades many users found the new software damaged their machines, preventing them from doing things which there was previously no problem with.

There were even reports of Windows 10 installing itself after computer owners declined the request to upgrade.

Consumer group Which? said: “Once installed, people reported various problems, including printers, wi-fi cards and speakers no longer working with their PC; instances of lost files and email accounts no longer syncing; and, most significantly, their computer encountering such problems that they had to pay someone to repair it.”

Windows has since created an update to remove the annoying reminders to upgrade – which can be found under optional updates, labelled KB3184143.

But the potential for issues relating to Windows 10 itself still remains.

Here’s what to do about five of the most commonly reported problems…

1) Update freezing PC

If your computer freezes after installing the update:

• Restart your PC by holding down the Shift key while you select Power > Restart
• After restart in the Choose an option screen, select Troubleshoot > Advanced Options > Go back to the previous build

2) Printers

If your printer starts playing up after the update:

• Go to Control Panel >Devices and Printers, right click on printer and remove
• Go to your printer manufacturer’s website and install the drivers for your model

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3) DVDs

DVD player stopped working after updating? That’s because the company didn’t include a media player in the new software.

Go to Microsoft’s online store and download the Windows DVD Player app, which should be free if you’ve upgraded from Windows 7 or 8.

4) Sign in every time?

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If your post-update computer is forcing you to sign in every time when you didn’t need to before:

• Press Windows (next to Alt on keyboard) + R at the same time
• Type 'netplwiz' and press Enter
• Click on the user account you want to automatically sign in to
• Clear the 'Users must enter a user name...' box if available
• Click OK, enter password twice in the Automatically log on box and hit OK again

5) Permanent trouble

Consumer group Which? has told users they could be entitled to compensation if the new Windows 10 permanently damages their machine.

Consumers have rights under the Consumer Rights Act 2015 when it comes to ‘digital content’.

Like other goods, digital content must be fit for a particular purpose as described by the seller.

If it’s faulty you’re entitled to a repair or replacement. Or you can demand your money back if you’ve paid for the upgrade.

Which? added: “In many cases, if the faulty digital content damages your device or other digital content, you can have these repaired or be compensated.”

One woman successfully sued the Microsoft for £7,000 over the updates.

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