My honeymoon ended in disaster after our holiday home went up in flames – and Jet2 refused to refund us
A COUPLE claim they suffered a nightmare holiday after a fire damaged their apartment on their honeymoon.
Clare Carr and husband Andrew, were enjoying their romantic getaway in Fuerteventura, Canary Islands, when the blaze broke out.
But to their amazement, they allege that they were left high and dry when trip organisers Jet2 refused to take responsibility for the newlyweds' ruined trip.
This apparently included ignored requests to send an up-to-date fire certificate to cover the apartment's safety.
Clare, who had pencilled the 19-day trip to recover from brain tumour treatment, has since blasted the firm after claiming she developed health issues from the blaze.
The holidaymaker, from Forest Hall, Newcastle, first noticed something was awry after Andrew popped to the shops.
"The lights began to flicker and then there was an almighty bang and I could see that the fuse box, which was behind the entrance door, was on fire and fuses inside it were exploding," she told
"Because of where the fuse box was, I could not use the door, so I ran on to the balcony and shouted for help before I rang Andrew. Two guests from downstairs heard my yells and ran to ask reception to call the emergency services.
“I couldn't get out of the door and the apartment was on the second floor, so I couldn't jump down.
“It was awful for Andrew because he could see the state I was in and couldn't do anything to help me, until he had the idea of standing on a chair and a barman climbed on his shoulders up to my balcony, grabbed a towel and ran me out the apartment past the burning fuse box.”
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The couple were swiftly moved to alternative accommodation, but were left “terrified” when they realised that their new room didn’t have smoke alarms.
“It completely freaked us out after what I had just been through, “Clare added.
“So we spent the night terrified the same would happen again and coughing because of the smoke inhalation."
Clare was taken for a medical examination the next day and was told that she was suffering from bronchitis.
She was prescribed two lots of medication and separate inhalers – forcing the couple to travel to and from a local covid centre for the most part of their vacation.
'HONEYMOON FROM HELL'
Now, the couple want to be compensated for their £1770 package deal with Jet2 – stating that it was “not we what had booked or paid for”.
Clare told ChronicleLive: "This was meant to be as break for us after the terrible time we have had. Instead it was a complete disaster.
"We have lost lots of days dealing with the fire, cleaning all of our things, washing our clothes, and attending the medical centre.
“I am very weak from the cancer treatment and having bronchitis, so my husband had to do everything, so it was far from a break for him.
“Three months later, I am very traumatised by the whole incident, It has affected my sleep and I need to make sure I am by a door so can escape if I need to."
Despite asking for a refund from the company, Jet 2 only offered a £300 voucher to the beleaguered couple - something that Clare labelled "tough" to take.
In a statement, a Jet2 spokesman said: “We are sorry to hear about Mr and Mrs Carr's experience and would like to apologise for any upset caused.
"Our teams did all they could to support Mr and Mrs Carr, after the fuse box tripped causing a small fire limited to the fuse box with smoke being produced.
"This included assisting them in moving rooms, arranging medical assistance, cleaning their clothes and completing regular welfare checks.
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“The health and safety of our customers will always be our number one priority and following a thorough investigation we can confirm that the hotel complies with local health and safety requirements.
“We have provided Mr and Mrs Carr with a goodwill gesture in light of this experience.”
