Ryanair blasted for refusing to let granddad with Parkinson’s board flight because staff thought he was drunk
Geoff Jackson, 58, tells of his 'digust' at airline following his treatment at East Midlands airport
NO-FRILLS airline Ryanair has been blasted for refusing to let a granddad with Parkinson’s board a flight because staff thought he was drunk.
Geoff Jackson, 58, has launched a legal action against the airline which would not let him get on his flight to Spain - even after he produced a card from Parkinson’s UK which explained his condition.
The airline eventually wrote to Geoff to apologise - saying he should have informed them about his condition in advance.
Geoff told The Sun: “I’m disgusted by them. Sadly it’s quite a common problem. My symptoms mean that I shake and sometimes I sway while standing up.
“I don’t realise I’m doing it but I got the card from Parkinson’s UK when I got stopped from going into a pub because the staff thought I was drunk.
“That’s why I was amazed they still didn’t let me on the flight after I showed them the card.”
Former welder Geoff, from Hull, Yorkshire, was flying out to Magaluf on a stag do for one of his son’s best friends as he used to be their Rugby Union coach.
The party was flying out of East Midlands Airport on July 7 when staff stopped Geoff from getting on the flight.
He added: “They refused to let me on the plane because I had had a drink. I had had a pint but I was not drunk.
"I tried to explain I had Parkinson’s and that I am on medication and I showed them my card but they just dismissed it altogether.
He added: “The bigger picture here is not whether or not Mr Jackson is entitled to a humble sum of €400 EUR. What is of more concern is whether or not Ryanair’s staff are adequately trained to deal with these kind of issues correctly and in a professional and sensitive manner.
“Mr Jackson no doubt has to face these challenges on a day to day basis."
A Ryanair spokesman said: "This customer, along with another member of their travelling party, was denied boarding at East Midlands as they were deemed unfit to fly by ground staff, for safety reasons.
"While we apologise for any inconvenience caused, we had no prior contact from this customer regarding their illness and we advise any customers with pre-existing conditions or illnesses to contact our customer service team before travelling."
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