Family stranded at Manchester airport after meet and greet firm LOST their car
The family of three said the service was 'abysmal' after being made to wait for four hours
A FAMILY has told how they were forced to sleep on the concrete floor at Manchester Airport after a meet and greet parking service lost their car.
Teacher Cavan Simmonds, his partner Teresa Trenell and their daughter Kiara Tomoye, nine, had returned home about 2am from a two week holiday in Crete when they called 'A Meet and Greet' business to let them know they were ready for their car.
But it was then that the drama began.
The family, who had paid £45 for a Wowcher deal, said they called the car parking service about 30 minutes after their initial call and were told the business was looking for the key.
The family were forced to wait for four hours, with Teresa, 29, telling : "They were just fobbing us off. We kept ringing back and they started getting really rude, swearing, they wouldn't answer the phone.
"We were cold, tired and had a child with us and they didn't care. My daughter was sleeping on the concrete, I was in tears."
She said the firm's manager admitted they had not been able to find the car but accused the family of dropping it off with the wrong business.
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The family called police but ultimately decided to fork out £35 to take a taxi home.
Their Kia was eventually found the next day by Manchester Airport police but the firm admitted they had still been unable to find their key.
The family were therefore forced to visit the Altrincham Road lot in Wilmslow and told to look through the office to try to find their car keys.
To add insult to injury, an employee even scratched the car as they backed it out of the lot.
The family has now made a complaint with the Trading Standards and will have to pay £210 to have the car key recoded.
Marcus O'Hara, a Meet and Greet boss, said the firm had not lost the car.
He said: "The car was not lost or misplaced, it was in the yard, it’s a load of tosh. Only the key was lost and we tried to help the family."
He said the business had offered to get a locksmith and pay for the family's taxi.
He claimed the family had manipulated the business as well as mentally abusing the staff.
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