Penny-pinching British Airways replace in-flight meals on long-haul flights with fun-size chocolate bars for passengers
Greedy BA bosses order 'embarrassed' cabin crew to hand out just one chocolate bar each
British Airways will now serve passengers just one fun-size chocolate bar instead of a meal on long-haul flights, in an attempt to save money.
Hungry passengers who used to get a proper sandwich and snack before landing blasted the measly offering last night.
Cabin crew still serve a main meal earlier in flights but have been left squirming at what has replaced the second one.
Previously, passengers would awake from a seven hour trans-Atlantic flight to a small sandwich, but now penny-pinching bosses have given strict instructions customers can only have one mini choc bar each.
The new menu, sneaked in last month, was branded an “insult” by one passenger who paid £500 to fly from Heathrow to New York.
The flyer, who was in a World Traveller class seat, fumed: “To get just a fun-size chocolate bar is a joke.”
While another passenger said: "It was a joke. I paid £500 for a World Traveller Plus seat and the breakfast was OK but to then get just a fun size chocolate bar six hours later is outrageous.
“The cabin attendant who served me was clearly embarrassed and when I asked for another she said she wasn’t supposed to but handed another one over as she could see I was hungry.
“I know airline food is never usually anything to rave about but I do think it’s insulting to be served a fun size chocolate bar after paying so much for a seat.”
A cabin crew member confessed: “Things all changed about a month ago and it was brought in on the quiet - the feeling is if there is a way for management to save money then they will find it.
";The official line is that after a review it was decided to cut back on services offered on flights below seven hours which is practically most of the eastern United States.
"It’s actually quite embarrassing for us and quite rightly passengers are outraged. "
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Just months ago BA, whose new chief executive Alex Cruz used to work for Spanish low-cost carrier Vueling, denied planning to charge for in-flight food, and instead the company are thought to have saved by cutting back on what offers.
The airline said yesterday: “After a recent review, we no longer provide the second service meal box in
World Traveller on flights under seven hours."
A BA spokesman added: "We offer customers on all of our transatlantic flights a three course meal, bar service and snacks and on our longer transatlantic flights, including to the west coast, customers are offered an extra meal during the flight.
"We regularly review our catering to ensure we are investing where it matters most to our customers."