"Please stop asking me what time trains are. I have no information" ."
Southern replied to Mr Groves' tweet asking him to provide a full account via its online customer service system.
Within Phil's reply to the operator he said: "Announcements throughout eve at Balham have been pretty unprofessional!"
Phil commutes from his home in Streatham Hill to Waterloo each day.
He said: "This train service is an absolute nightmare you go to the station every day and have absolutely no idea if you are going to get to work. "
This is not the first station announcement to raise eyebrows.
Last month passengers were surprised to hear a high-pitched and unintelligible voice fill carriages of a Liverpool train .
Passenger Phil Kelly, 23, told the Liverpool Echo: "My first thought was that the train must have been taken over by a demon . There’s a good chance the guard was bored and just wanted to do something briefly. Or there’s a chance it was a technical fault."
Phil said Southern services are unpredictable and frequently make him late for work Credit: Twitter Southern passengers have been vocal on twitter following months of disruption because of industrial action and staff shortages.
On Monday Southern worker s walked out on strike in a bitter dispute over the role of conductors. The planned five-day strike was called off on Wednesday to allow for urgent negotiations.
Southern has been contacted for comment.
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