Hundreds of thrill-seekers charged £2,100 for Brighton fairground tickets after ‘serious error’
HUNDREDS of thrill-seekers have been charged thousands of pounds for fairground ride tickets.
Stunned customers were slapped with a £2,100 bill for Brighton Palace Pier after a payment error.
Louise Norman was charged £2,104.13 twice during a family day out on April 13.
The distraught mum said their trip “turned into a nightmare" and she “nearly cried” when the payment was processed to her account this week.
Louise said: “I looked at my account this morning and nearly cried.
“It was very stressful and will be until I get my money back.”
The tourist attraction apologised for the mistake, which blamed the “processing error” by payment providers Worldpay.
Bosses said the date had mistakenly been entered as the transaction amount.
Customers were charged more than £2,100 instead of £25 (for an adult ticket) – with the last two digits of 2021 entered first – as a result.
Visitors were hit with £2,100 bill because the card payments were accidentally processed using the date - beginning with the last two digits of the year 2021 - instead of the correct transaction amount.
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Anne Ackord, the CEO of The Brighton Pier Group, said: “As soon as we discovered that this serious error had occurred we entered into discussions with Worldpay – who have accepted full responsibility – to ensure that refunds are processed without delay.
“The money wrongly debited from our customers’ bank accounts will be refunded by Worldpay at the earliest opportunity and any associated bank charges that they might have incurred will also be returned to their accounts.
“Brighton Palace Pier would like to apologise profusely to customers who have been affected by this error and assure them that we have reacted swiftly and decisively to ratify the situation.”
