We put new grocery service from web giant to the test

Speed: First delivery slot was in 21 hours and 50 minutes (next day). 3Price of basket: £22.98 (minimum order £40).   2
Service: Staff were polite and the order arrived perfectly on time.    5
Range: Everything was available and order arrived with no substitutions. 5
Freshness: All pretty much perfect. Although the doughnuts were “best before” the next day’s date that seemed to be because they had been baked that morning. A nice free tea towel was thrown in as a welcome gift.    4

Speed: First available slot was in 22 hours and 10 minutes (next day). 2
Price of basket: £19.61 (but £40 minimum spend). 3
Service: Undoubtedly the most polite staff – arriving on time and even offering to carry the bags to my fridge. 5
Range: Doughnuts were not available online so had to be replaced with muffins. 3
Freshness: The basil was due to expire the next day but other than that this was a brilliant selection – and they even threw in a most delicious gingerbread man as a thank you for my order. 5

Speed: First delivery slot was in 22 hours and 40 minutes (next day)  . 1
Price of basket: £17.59 + £6 delivery charge + £4 “minimum basket charge” for orders under £40.  5
Service: It arrived half an hour early, which could have been inconvenient.  3
Range: Everything was available online and all arrived with no mistakes or substitutions. 5
Freshness: All was satisfactory, with lots of time left before most items’ best before dates. The doughnuts, however, were dated for the same day. 3

Speed: First delivery slot was in 19 hours and 10 minutes (next day). 4Price of basket: £18.14 + £5.50 delivery charge (minimum spend for online delivery is £40)4
Service: Arrived on time but low on charm. 1
Range: Offered everything online but, on delivery, Galaxy bar and doughnuts had been substituted for Galaxy Ripple and eclairs. 1
Freshness: The quality was high apart from the eclairs, which had “use by” date of the next day and looked greasy and quite unappetising. 2

Speed: First delivery slot was in 6 hours 30 minutes. 5
 Price of basket: £20.44 + £3.30 delivery charge (on orders under £40) + £2.52 VAT = £26.26 (requires Amazon Prime membership at £79 a year, plus Amazon Fresh monthly fee of £6.99). 1
Service: On time but not so polite, just businesslike.  2
Range: Had to take blueberry muffins instead of doughnuts but all items arrived OK. 3
Freshness: Muffins were “best before” next day, bread’s date was in two days and the “fresh” basil was a bit limp. 1