SEEING RED
Wild brawl breaks out at Red Lobster on Mother’s Day after customer went berserk over wait for food
HORRIFYING footage shows a brawl that broke out at a Red Lobster after a customer reportedly became angry after an hours-long wait for food.
The unidentified woman is seen demanding her money back while slapping an employee at the doors of a restaurant in East York, .
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The incident took place on Mother's Day, the reported.
The restaurant was reportedly running a service where patrons could order food to be collected and taken away while measures to slow the spread of coronavirus remain in place.
At the start of the clip, the woman is seen being pushed out of a set of double doors while a female member of staff tells her: "Get out."
The woman turns and appears to try to push her way back inside as the two begin to grapple.
The woman is heard saying: "Get me my f**king money back."
As a male staff member manages to separate the two, the customer reaches over and slaps the woman across the face.
The female staff member then lunges for the woman and grabs her hair as multiple other staff members try to restrain the pair.
A second female member of staff then stands in front of the first urging her to let go of the woman's hair.
After the two are eventually separated, the customer is heard saying: "I was assaulted and I have a whole crowd [of witnesses]."
One of the members of staff responds: "You hit her first!"
'NO TOLERANCE FOR VIOLENCE'
Springettsbury Township Police confirmed that they attended the restaurant after receiving a call at 4.26pm.
"We did respond, we talked to the people involved," said Lt. Tony Beam.
He said officers spoke to staff members at the restaurant and to the customer at a location nearby.
"She was upset because her food wasn't ready. She wanted her money refunded," he said.
The branch reportedly had waits for food of up to three hours on Sunday.
Police are investigating the brawl, but no charges have as yet been filed.
In a statement to the York Daily Record, the restaurant chain apologised for long waits experienced by some customers on Mother's Day, and said the waits were caused by changes to "operations and staffing" amid the pandemic.
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But it added: "That said, we do not tolerate violence for any reason in our restaurants.
"We expect our team members treat our guests with respect, and we expect our guests to treat our team members with respect in return."
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