Shopper who bought £125 AirPods from Amazon baffled after he was sent a DVD and then a keyring instead
A SHOPPER who bought £125 AirPods from Amazon was left baffled after he was sent a DVD and then a keyring instead.
Ben Lidbury, 33, snapped up the discounted wireless headphones for his fiancé Ellis' Christmas present and had them sent to his workplace in Reigate, Surrey.
There he opened up the cardboard packaging, expecting to find the white capsule box holding the earphones inside.
But to his astonishment, he found a DVD of the 1988 children's film My Neighbour Totoro in its place.
Ben, from Horley, made a complaint to Amazon - and was told another pair would be on their way.
'SO CONFUSED'
The following day an identical brown box arrived from Amazon.
Ben carefully checked that the package was untampered before opening up the tape and diving in - but once again was left bemused by the contents.
The recruitment consultant told the Sun Online: "It was absolutely mad, this time there was just a keyring inside some plastic sheeting.
"I was so confused. Imagine if I had just given it in the box to my girlfriend, and she found that or a children's DVD!"
Ben was then asked to send Amazon proof of the unexpected contents, to prove it wasn't a scam.
It was absolutely mad, there was just a keyring inside some plastic sheeting.
Ben Lidbury, 33
When they were satisfied he wasn't, they sent out a third pair of AirPods, which he finally received on Thursday.
"It was annoying," said Ben, who is tying the knot with fiance Ellis Leppard, 28, in June next year.
"I couldn't tell my girlfriend about it either, which was very stressful. It just isn't what you want before Christmas."
Ben was handed a £10 Amazon voucher as compensation, but offered no further explanation about how the mix-up could have happened.
"I think they must have been swapped for lightweight items in the Amazon warehouse," Ben reflected.
"It's a pricey item, I think workers must have swapped them."
A spokesman for Amazon UK said: “We work very hard to deliver on our promise and customer satisfaction is our top priority.
"We’ve notified the right teams internally and will work with the customer directly to make things right.”
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This isn't the first case of shopping mix-ups this Christmas.
Yesterday we reported that an Amazon shopper was left stunned when her seller tried to charge her almost £10,000 to get a £4.99 item delivered.
In a similar gaffe, another Amazon customer was sent a toilet plunger instead of the Apple Watch he'd ordered.
