Some TSB online banking customers STILL can’t access accounts more than a week after it went down
Many TSB’s customers have bee plagued by technical issues from the banking giant for ten days
SOME TSB customers are still unable to access their accounts for the second week running.
Since Friday April 19 many people have been unable to access cash or pay bills after a botched IT upgrade at Britain’s sixth biggest bank.
Customers have now been plagued by technical issues from the banking giant for ten days.
TSB's boss Paul Pester revealed experts from IBM were working round the clock to fix the problem though he was still unsure what caused it.
Despite his assurances that TSB's online banking apps would be "up and running" and that no one "would be left out of the pocket" many customers took it to social media to report ongoing problems again this morning.
One frustrated customer said : "TSB when will you respond?? Rang 23/4. Visit to branch 26/4. Emailed 27/4. 30/4 I still cannot access my online banking to move my money!!!! What is happening??????"
Another one added: "I'm now very out of pocket, Paul. Today is the last of the month, I haven't been able to transfer my ISA savings for the month. What are you going to do about it @tsb?"
One customer said it's now her last day to pay her mortgage adding, "please do tell me how I fix this and will not be left out of the pocket?."
A theatre school also wrote that it can't pay its teaching staff and has been "left in limbo."
TSB meltdown: what are your rights?
IF you’re one of the potentially millions of customers affected by TSB’s online banking problems then here are your rights.
- Will your expenses be covered? If you suffer knock-on costs then the bank has confirmed it will reimburse you. Make a note of dates, keep reciepts and a log of how much you've been left out of pocket.
- What are the alternatives? Visit a branch or try telephone banking if you urgently need to access cash.
- Is it a data breach? The bank has denied that there has been a data breach but we've asked for more information on this and will update asap. Don't spend money in your account that isn't yours as you will be liable to pay it back.
- How to complain about your bank? Firstly, complain to TSB. If the problem is not resolved to your satisfaction after 8 weeks then you can complain to the Financial Ombudsman Service.
The bank today said it is continuing to work hard to fix the problems but admitted that some may still have difficulties accessing and using their services.
TSB said on Twitter: "We have made Internet banking and Business banking available again but some customers may still have difficulties accessing and using these services.
"We are working hard to address these issues. Our mobile app is also available."
The Sun Online has contacted TSB for further comment.
Last week the bank said it would waive overdraft fees this month and offer a five per cent raise in its savings rate after millions were locked out of their online banking.
TSB is also handing compensation to customers on a case-by-case basis by means of an apology - with one frustrated customer handed £40 yesterday morning.
BANKING PAYOUT Have you lost money in the TSB banking meltdown? Here’s how to get it back
The bank’s Spanish parent company Sabadell warned the problems may continue this week.
Have you lost money in the TSB banking meltdown? Here’s our guide on how to get it back.
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