NatWest card payments down with customers unable to use them online and in shops
The bank, which has millions of customers, has said that the issue has now been resolved
NATWEST customers were unable to make card payments in shops and online causing chaos during the lunchtime rush.
The bank, which has millions of customers, apologised to customers for the glitch.
Customers complained on Twitter that cards were rejected in shops and restaurants, while others are unable to complete payments online.
It is unclear whether customers were unable to withdraw cash from machines, with a number complaining that their cards had been blocked.
One customer said on Twitter: "Anyone else having problems with @NatWest_Help cards? Both mine and Mum cards were working an hour ago and now both being declined."
While another said: "...got declined in McDonald's how embarrassing".
Others are abroad on holiday and stuck without access to cash.
A customer said: "When NatWest goes down and you're in the Netherlands and have zero cash and need food and can't access any money...".
Customer service staff from the bank on Twitter are replying to customers to apologise for the issue.
NatWest says that the problem has now been resolved.
A spokesperson said: “Debit card payments are now being processed as normal. We apologise for the inconvenience caused.
"No customers will be left of pocket as a result of this issue.”
In June, millions of customers were unable to use cards for payments when the Visa network suffered a European wide outage.
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The issue occurred just as Brits prepared to knock-off work for the weekend and just one day after pay day.
The NatWest card problems come on the same day as the Bank of England's decision to increase interest rates to 0.75 per cent from 0.50 per cent.
The hike could push up mortgage payments by hundreds of pounds, if customers are not tied into a fixed rate deal.
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