Northern Rail refunds – how to claim compensation for cancelled trains
Commuters can get their money back for delayed or cancelled trains
THOUSANDS applied for compensation from Northern Rail following its timetable fiasco.
Commuters suffered weeks of travel chaos after a new timetable led to 168 daily services being cancelled. Here's how to claim cash if you were affected.
Why have trains been cancelled?
Managing director at Northern, David Brown, said the cancellations since June 4 had been an attempt to alleviate "significant disruption" caused by the nationwide introduction of the new timetable in May.
Northern scrapped 168 services per day to try to relieve chaos caused by the new timetable.
But on July 30 it was announced that the company would reinstate 75 per cent of its 168 cancelled services.
And the remaining 25 per cent will be brought back in September.
Brown said: "Whilst we are ready to reintroduce all 168 daily services, given the need to drive further improvements across Manchester, we have agreed to a more gradual reintroduction of our services.
"A phased introduction is the right approach to ensure a more stable and reliable service for customers."
A government spokesman said: "The disruption that Northern passengers have experienced is unacceptable and it is vital that services continue to improve and passengers are compensated fully."
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