Northern Rail refunds – how to claim compensation for cancelled trains

THOUSANDS applied for compensation from Northern Rail following its timetable fiasco.

Commuters suffered weeks of travel chaos after a new timetable led to 168 daily services being cancelled. Here's how to claim cash if you were affected.

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How to claim compensation for cancelled Northern trains

Commuters who wish to claim money back for delayed or cancelled trains should use the Delay Repay scheme.

It is an initiative that ensures passengers whose rail trips are severely disrupted can claim money back.

On Northern trains, the compensation entitlement is as follows:

• Journey delayed by 30mins or more
• Claim made within 28 days of the delay
• You still hold the valid ticket / proof of purchase

or by post with a downloadable form.

Delay of between 30 and 59 minutes: Compensation of one single ticket to anywhere on the Northern network, or 50 per cent of the cost of your single ticket or relevant portion of your return ticket.

Delay of between 60 and 119 minutes: Compensation of two single tickets to anywhere on the Northern network or 100 per cent of the cost of your single ticket or relevant portion of your return ticket.

Delay of 120 minutes or more: Compensation of two return tickets anywhere on the Northern network, or 100 per cent of the cost of your ticket (single or return).

More information can be found on the .

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Why have trains been cancelled?

Managing director at Northern, David Brown, said the cancellations since June 4 had been an attempt to alleviate "significant disruption" caused by the nationwide introduction of the new timetable in May.

Northern scrapped 168 services per day to try to relieve chaos caused by the new timetable.

But on July 30 it was announced that the company would reinstate 75 per cent of its 168 cancelled services.

And the remaining 25 per cent will be brought back in September.

Brown said: "Whilst we are ready to reintroduce all 168 daily services, given the need to drive further improvements across Manchester, we have agreed to a more gradual reintroduction of our services.

"A phased introduction is the right approach to ensure a more stable and reliable service for customers."

A government spokesman said: "The disruption that Northern passengers have experienced is unacceptable and it is vital that services continue to improve and passengers are compensated fully."