Vodafone now lets customers cancel a new contract for free within 30 days for ANY reason
There are ways you can cancel your contract but Vodafone's new policy goes a bit further
VODAFONE will now let customers cancel for free within 30 days of starting a new mobile contract for any reason.
The mobile network, which often features at the bottom of customer service polls, wants to clean up its act.
By law mobile firms must let you cancel a contract within the first 14 days if you bought the mobile online or via a phone call. This is known as a cooling off period.
But this rule does not automatically apply to contracts purchased in store, where you're reliant on the individual returns and cancellations policy.
Many mobile firms do offer an additional cooling off period with contracts, but this varies from provider to provider and usually is no more than 14 days.
Your provider must also give you 30 days' notice if they are putting up prices and if the rise is above inflation then you should be able to leave without paying a fee.
How to get the best mobile phone deal
USE a comparison website like Billmonitor which compares your previous bill to work out how much you're actually using.
You’ll need to sign in using your details from your online mobile account.
It only works for customers of EE, O2, Tesco Mobile, Three and Vodafone.
Another similar comparison tool, MobilePhoneChecker has a similar feature to Billmonitor but it’s not as comprehensive.
Once you've found the best deal check Cashback websites like Quidco and TopCashback to find out if they can save you money.
Work out the total cost of the contract including the handset to see if it's a good deal.
Under Vodafone's new policy customers need to call 191 within the first 30 days of their contract.
They will have to pay for any extras or out of plan charges, as well as returning the handset.
Nick Jeffery, ceo at Vodafone UK, said: “We’ve been listening to what our customers want and over the last year have worked tirelessly to introduce new technology and initiatives to help us deliver great customer service.
MOST READ IN MONEY
"Now we’re backing our big improvements with a big promise – try us for 30 days and if you’re not impressed, you’re free to walk away. No penalties, no ifs, no buts.”
In August last year Vodafone customers were urged to check bills after the firm added a new £1 a month charge.
In November, we helped a pensioner win back £1.8k from Vodafone after he contacted us.
Maurice Collins, 83, was unaware that he had been paying his deceased wife's phone bill for seven years.
We pay for your stories! Do you have a story for The Sun Online Money team? Email us at [email protected] or call 0207 78 24516. Don't forget to join the for the latest bargains and money-saving advice.