Lloyds, Halifax and TSB customers’ anger as online banking ‘suffers meltdown locking thousands out of their accounts’
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THE online banking meltdown that struck customers yesterday has continued into the weekend - with fears it could run onto Bank Holiday Monday.
Furious customers of Lloyds Bank, Halifax and TSB flooded the banks with complaints on social media – with some NatWest customers claiming payments disappeared.
For many customers, the glitch happened on pay day ahead of the Bank Holiday weekend.
Customers of NatWest and the Royal Bank of Scotland had problems with online banking and mobile banking apps, as well as payments.
Some have found that money transferred between accounts has failed to appear, while others found payments to their account were missing.
Lloyds Banking Group - which includes Lloyds Bank, Halifax and Bank of Scotland - was affected by a separate glitch with its online banking.
It meant that thousands of customers were locked out of accounts and unable to access cash.
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Customers who tried to reach the bank's phone services were met with long delays due to the on-going issue.
There were no reports of card payments being declined in shops.
An RBS spokesperson said: “Our mobile apps and online banking are now running as normal and delayed payments are starting to credit customer accounts.
“We apologise for the inconvenience caused.”
Customers will not be left out of pocket as a result of the issue.
Payments should appear in accounts by the end of the day.
Anyone needed further help should contact the bank via phone or in a branch to get help.
Customers will be able to get "emergency cash" if needed.
A spokesman from Lloyds Banking Group said: “We are aware that some of our customers are experiencing issues logging on to Internet Banking and our mobile apps across all Lloyds Banking Group brands.
"We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused.”
Thousands of Lloyds Bank, Halifax and Bank of Scotland customers were locked out of services for two days earlier this year when the banking group was targeted by hackers.
The banking group, which has six million customers, said that thousands had been affected by the glitch – but at the time did not disclose the reason behind the problems.
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