LOCKED OUT
HSBC online banking and app went down as hundrends of customers were left locked out of accounts
Scroll down to find out if you could be owed compensation
THOUSANDS of HSBC customers were unable to access their online accounts following a huge technical blunder.
Furious users took to Downdetector platform to report the issue.
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At 4pm on February 11, 1,691 people had flagged problems with their HSBC online and mobile banking.
Of those customers, 46 percent reported issues with the website and 42 percent said they were having trouble with the mobile app.
Taking to X, formerly known as Twitter, dozens complained they could not get into their bank accounts.
One said: "Seems like there is another issue with your mobile banking. App, personal and business bankings websites does not work? Any explanation?"
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Another wrote: "Please tell customers what is happening with online banking. I'm not able to log on via either app or website."
While a third posted: "Why can’t I use the app? I’m trying to make a payment and I’m unable to authorise this."
Others have reported that they are unable to make or receive payments.
"I've had payment to me rejected today and I am unable to login via App or Website," one wrote.
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The team resolved the issue just before 6pm, sharing the statement: "Online and Mobile banking services are back up and running following an earlier intermittent issue.
"Debit and credit cards, digital wallet, and ATMs continue to work as usual. Thanks for your patience, and we're sorry for any inconvenience."
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"We understand this is frustrating, and our teams are investigating the issue."
Can I claim compensation for an outage?
Banks don't have to pay out compensation to customers if there's been an outage or if they've experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might be because you were charged for making a late payment for example.
You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.
How can I check if my bank is down?
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you are trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding that your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
You can find out more details about how to complain to HSBC on its website.
If Lloyds doesn't resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS).
It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
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If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
It comes after a huge outage affected millions of Barclays customers which went on for several days.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected].
Plus, you can join our Facebook group to share your tips and stories
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