Find out if customer care is the job for you
AS THE customer is always right, could customer care be the right job for you?
Easy to start in with no experience and offering flexible hours, it’s a great way to get back into work or bring in some extra income.
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What is a customer service job?
If an organisation has customers, it will have a department to look after them.
The job title can range from customer care to customer support or service, but they broadly do the same role, providing customers with information, resolving issues, and ensuring customer satisfaction.
Jobs can be in-person, in a call centre or even online.
Other job titles include Customer Consultants and Customer Advisor, but these can also apply to jobs where you provide information on goods and services and sometimes sell to customers either in-store or on the phone.
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One of the best things about the job is flexible hours, from part time and weekend work to overnight jobs, there will be a vacancy which suits your needs.
In some cases you can even work from home.
How much can I earn in customer support?
The salary range is large, from £20,000 to £50,000 for a full-time role.
Your exact pay packet will depend on the hours worked, the industry and the complexity of the products and services you are looking after and the amount you need to know to do the job.
Some sectors are highly regulated and you will be paid more for these positions due to the training involved.
What skills do I need to work in customer services?
The one thing you don’t need is prior experience.
Most firms recruit for personality and skillset and will give you comprehensive training.
Customer service experience can help you develop transferable skills that are valuable across many job roles, either helping you gain a promotion or move to a different job once you have enough experience.
In terms of skills, hiring managers will look for good communication, problem solving, empathy with the customer and a can-do attitude.
Time management is also important, alongside patience, the ability to think on your feet and conflict resolution.
What qualifications do I need to work in customer services?
There are no set qualifications in the UK, although some companies may ask for a maths and English GCSE passes.
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If you are looking to develop your career, check out the professional-level courses offered by the Institute of Customer Service at