GONE DOWN
NatWest banking app went down leaving thousands of customers unable to access money
The issue appears to be ongoing
THE NATWEST mobile banking app went down leaving customers unable to get access to their money.
Over 500 people complained about the issue, according to Down Detector a website which monitors outages.
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Customers took to X, formally known as Twitter, to raise the issue with the bank.
One user wrote: "@Natwest your app isnt working - what is the eta for it to be back on line."
While another said: "NatWest app is down again, please report it to your IT teams. This is happening too frequently."
A thrid added: "@NatWest_Help can you sort out your app? It’s becoming annoying now."
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NatWest responded to customers and said there is "no timescale" for how long it will take for the issue to resolve.
They added: "The team will be working to resolve this ASAP."
It is understood this issue started at 7:30am and was resolved around 11am.
A NatWest spokesperson told The Sun: "We are aware that some of our customers experienced difficulties accessing NatWest mobile banking this morning.
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"The issue has been resolved and customers are now able to log in as normal. We apologise for any inconvenience caused."
Customers at the bank reported a similar issue back in October and in August and May.
The tech issue cames as a blow to the millions of customers unable to get their hands on cash ahead of the weekend.
The firm, which has over 19million customers, has slashed its portfolio of in-person sites in recent years as customers increasingly favour digital banking.
Are you owed cash from your bank?
Can I claim compensation for an outage?
Banks aren't obliged to pay compensation to customers if there's been an outage or if they've experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you.
You'll have to present evidence of how the outage negatively impacted you, including any extra costs incurred through late payment fees for instance.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the bank that suffered the outage.
If your bank doesn't resolve your complaint, you can take your case to the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
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In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
How to check if your bank is down
THERE are a few different ways to find out if your bank is experiencing an outage.
Senior consumer reporter Olivia Marshall explains how you can check.
If you're trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
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