Vinted app went down leaving shoppers and sellers locked out of accounts

VINTED crashed this morning leaving shoppers and sellers locked out of their accounts.

Over 1,000 users complained about being unable to use the second-hand marketplace early on Friday.

Reports on Downdector showed over 71% of customers were unable to use the app.

Meanwhile, another 21% said they could not log into their accounts.

The issue appeared to peak at 8:30am with over 1,300 reports being made.

People took to X, formally known as Twitter to complain.

One user wrote: "Is Vinted App not working for anybody I’ve got the wheel of eternity but it’s not loading?"

Others said that when they tried to log on to the app on their phone they were met with a message stating that something had gone wrong.

It came as thousands looked to treat themselves to some online shopping, as it is payday for many workers.

Another user said: "It’s payday and Vinted isn’t working? Like… what else I meant to do all day."

Vinted told The Sun there was a "temporary technical incident,"which was fixed as soon as the team became aware of it. 

This is not the first time the shopping app has crashed.

Customers reported a similar issue back in September, and also in May.

Vinted has skyrocketed in popularity over the past few years, as it has become an easy way for households to flog their old items for extra cash.

It has become a lucrative business for many people, with some racking up £1,000's each year by selling online.

What can I do if my money isn't paid out?

If you're struggling to get your cash from Vinted, first get in touch with the app and let it know you haven't received your money.

Provide evidence to show you haven't received the money such as your latest bank statements.

There is also information on Vinted's help page for users who haven't seen their money hit their bank account. Visit: vinted.co.uk/help/73-my-withdrawal-has-failed.

You can contact the website's member support team directly via the app if you are still experiencing issues.

If you're still having issues or aren't happy with how you have been treated, you may be able to complain to a third-party dispute resolution service, such as Complain.biz..

Other Vinted news

Vinted launched a "pro" version of the app this month, which allows sellers to register as sole traders and be identified as professional sellers

The upgrade is free to use and users can sell an unlimited number of of items for free.

However, The Sun revealed the second-hand seller had paused new registrations to its new professional selling feature after it made some users' National Insurance (NI) numbers publicly available, putting them at risk of fraud.

HM Revenue & Customs (HMRC) advises that you should not share your NI number with anyone who does not need it to prevent identity fraud.

The Sun has learned that the Independent Commissioner's Office (ICO) is now investigating the breach after a number of sellers reported it.

Commenting on the issue a spokesperson for Vinted said: "For a small number of Vinted Pro members, their NI number was visible on their profile page.

"While our teams were working on fixing the issue completely, we temporarily halted the ability to upgrade accounts to Vinted Pro.

"We apologise to anyone that was affected and encourage members who have questions to reach out to our member support team."