Are Tesco’s systems down? Online delivery issue explained
TESCO has been hit by a massive IT breakdown which has seen online deliveries cancelled this afternoon.
It comes just hours after Sainsbury's was hit by a major "technical issue" that canceled most of its customers' online deliveries this morning.
Now, the "Every Little Helps" grocer says similar problems have forced it to cancel home deliveries too.
They did not specify how many customers or which regions are affected.
But a Tesco spokesperson said: "We are working to fix a technical issue which has meant we have had to cancel some online orders that were due for delivery today.
"We're sorry for the inconvenience."
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The problems sparked fury online as Tesco customers expecting home deliveries or click-and-collect had orders cancelled.
What's happened?
A major technical issue in the supermarket chain's systems has caused the grocer to cancel some of its online deliveries on Saturday, March 16.
The technical issues also affect shoppers' ability to visit stories for click-and-collect orders.
Affected customers will have received an email which reads: "Hello. We're really sorry, but we can't deliver your groceries today because of an issue with our system.
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"You haven't been charged for the order.
"If you'd like to reschedule your order, please use our website or the Tesco app."
What's happening at other supermarkets?
Sainsbury's has also been hit by a major "technical issue" which has seen most online deliveries cancelled this morning.
Angry customers also say they can't pay at the tills.
The supermarket chain said on Saturday morning it was "working hard to fix the issue" and apologised to customers affected.
A statement said: "We're experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers.
"Unfortunately, we will not be able to fulfil the vast majority of today’s Groceries Online deliveries.
"We are working hard to fix the issue and apologise to our customers for the inconvenience.
"We will contact customers proactively to rebook orders as soon as we can."