Plusnet down updates —Thousands of users report major issues with internet service provider and website
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PLUSNET is down for thousands of users as customers struggle to access internet services.
According to , over 20,000 users reported outages with the service at 9pm.
A majority of the issues are associated with the landline internet while 18 percent of users don't have a signal and 3 percent of customers can't access the website.
One user wrote on Downdetector: "We just lost Internet connection and we live in Bath, Somerset. The hub tells me all is well but clearly it is not. The light might be blue but we have no Internet connection."
Another added: "Down in Meon Valley Hampshire."
Follow our Plusnet down live blog for the latest news and updates...
More on Plusnet's problems this evening
Complaints peaked at around 9pm with 20,734 Plusnet customers reporting broadband issues.
Some 79% of the complaints relate to landline internet connections.
18% complained they had no signal and 4% are experiencing issues on the website.
Plusnet outages may make you entitled to compensation, continued
You may also have the right to depart if you are unable to work for an extended length of time.
If your issue has not been resolved within eight weeks, you may file a complaint with an impartial Alternative Dispute Resolution (ADR) program.
If your connection is down for more than two days, you may be entitled to up to £8 per day.
So that's possibly £117 for a fortnight.
And if your engineer fails to show up, you might be charged even more.
Plusnet outages may leave you entitled to compensation
Plusnet may be contacted by phone, mail, or online; for further information, see the Plusnet contact .
You may also contact Plusnet using their feature.
If you are a mobile client and experience a loss of service, you may be entitled to a refund or account credit depending on the circumstances.
Get in touch with Plusnet to discover out what they have to offer.
Problems appear to be resolved
After over 20,000 users reported issues with Plusnet around 9pm, the number of issues has now dropped to about 450 reports, according to .
The majority of today's problems were reportedly regarding landline internet, per user reports.
How to check Plusnet service status, continued
It's important to keep checking social media as well because providers often respond directly to customers there.
That could mean mostly Twitter or Facebook.
Downdetector also normally logs these issues - so keep an eye out there too.
How to check Plusnet service status
Plusnet has a dedicated web page where you can find out if there are any problems in your area.
You can visit that service update website .
To find out if there are problems in your area, enter your postcode.
Heat outage map
Below is a map of the UK and where users are experiencing the most issues.
Plusnet heat outage mapCredit: Downdetector Users flood X to complain
Multiple Plusnet customers are flooding to X, formerly known as Twitter to share their frustrations.
One user wrote: "Plusnet is down so it's time to fully commit to finishing my witcher series re-read. Half way through Season of Storms lets see if I can finish it before the wifi comes back on."
Another wrote: "@Plusnet is down AGAIN. AGAIN. Plusnet you are garbage. The millisecond my contract is up I'm off to a reliable ISP. Absolutely garbage."
Most reported problems
Below are the most reported issues users are experiencing with Plusnet.
Most reported problems with DowndetectorCredit: Downdetector
Plusnet outage graph
Below is an outage graph provided by Downdetector which shows reported problems with Plusnet in the last 24 hours.
Plusnet outage graphCredit: Downdetector Most reported locations
The following cities are reporting outages with Plusnet:
- London
- Edinburgh
- Leyland
- Birmingham
- Manchester
- Croydon
- Leeds
- Briston
- Watford
Plusnet is down
According to , over 20,000 users are struggling to access the internet with Plusnet.
The spike began at 9pm GMT.
