Mother’s Day ‘ruined’ as flowers from M&S, Sainsbury’s and Moonpig arrive dead or mouldy
ANGRY shoppers have claimed Mother’s Day has been “ruined” after flower orders from major retailers arrived dead and mouldy.
Customers have slammed shops including M&S, MoonPig and Sainsbury’s after allegedly receiving dead floral arrangements.
Disappointed buyers complained on Twitter that the bunches they had bought for Mother’s Day did not live up to what was promised.
“Seriously, what the hell is this? Wilted mouldy flowers delivered to my Mum on Mother’s Day!
“Absolutely livid and upset that you’ve completely ruined the day. Will never use you again”, one shoppers complained to M&S.
Another furious shopper said: “@marksandspencer disappointed with these mother’s Day flowers bought yesterday, mouldy and dead.”
Another “disappointed” shopper shared a snap of a sparse bouquet they received from Moonpig.
The customer said: “@MoonpigUK £32 plus postage? Are you having a laugh.
“I could pick that up from the petrol station for £6. Complaint submitted. Mum very disappointed.”
While another Twitter user posted a picture of the colourful, blossoming bouquet they were expecting, and the one they received.
They wrote: “Is this a joke…!!! Ordered this and received what looks like a £2 bunch of flowers from a garage forecourt!!”
A spokesperson for Moonpig said: “Every year we deliver millions of cards, gifts and flowers and we are sorry that a very small number of customers are unhappy with their Mother’s Day orders as we know it’s an important day.
“Our customer service team is working hard to put things right as soon as possible with those enquiries received.”
A Sainsbury’s shopper opened their bunch of flowers only to find they were rotten.
They tweeted at the supermarket: “@sainsburys was so happy when my kids gave me some lovely flowers this morning but on opening they are full of mould and half dead (which was hidden with the paper and wrapping.”
Another posted a video showing a £10 “pretty in pink” bunch of flowers.
But they open the packaging to reveal the mouldy and wilting bouquet.
The customer said: “My gorgeous children brought me some flowers for #MothersDay what a waste of their money @sainsburys mouldy #flowers.”
A Sainsbury’s spokesperson said: “We are sorry to hear that service for these customers did not meet our usual high standards.
“We have apologised to those affected and provided a refund and a gesture of goodwill.”
A M&S spokesperson said: “Over the weekend we’ve delivered thousands of fresh bouquets that are sourced from trusted growers and come with a five-day freshness guarantee.
“It’s very disappointing to hear that a very small number of customers appear to have received bouquets that have fallen short of the high quality and freshness we expect and we’re deeply sorry for the inconvenience caused on what we know is an important day.
“Our Customer Service team are in touch with these customers directly to organise a full refund and we’re working with our suppliers to investigate how this could have happened and to ensure it doesn’t happen again.”
The Sun has also contacted Moonpig for comment.
What are my rights if my Mother’s Day flowers go wrong?
If your flowers are already wilting, or have browning petals and leaves, you might be entitled to a refund.
This also applies if they arrived crushed, damaged, or don’t match the description online.
According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist or shop where you bought them.
Your refund should include the initial cost of the flowers, as well as any delivery charges.
To start the process, you need to take a picture of your flowers to support your complaint – this goes for whether you’re the sender, or receiver.
Then provide the florist with as much information about your order as possible, include any order numbers and the delivery address.
You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk