Tesco website crashed as 300,000 left queueing for Christmas delivery slots leaving customers furious
TESCO customers were left furious after being forced to queue for Christmas delivery slots due to the supermarket’s website crashing.
Hundreds of thousands of shoppers found themselves waiting in the queue this morning.
A number were also reporting that the app and website had crashed for them.
The supermarket chain opened its festive delivery slots at 6am for customers with Delivery Saver plans.
Furious shoppers took to social media following the issues.
One said: “Progressed to the front of the queue then thrown back to 290,000!
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“Pretty time consuming and the inconvenience is somewhat disappointing. Thanks for looking into it.”
A second miffed customer said: “Finally getting through after being 100,000 odds from before 6 and now getting this.
“Wonder what the point in Delivery Saver is when you can’t get the slots sorted at Christmas.
While a third added: “Thanks Tesco for another Christmas delivery farce.
“‘Priority’ slots released at 6. Joins queue at 5.45am. Get to number 70000 something, app refreshes and kicks me out.
“Now 150,000ish. Glad I’m paying for the privilege of Delivery Saver.”
A Tesco spokesperson said the problems had since been resolved.
They said: “Online Christmas slots are now available for Delivery Saver customers on our website and Groceries app after some customers temporarily had difficulty logging on or placing orders this morning.
“We’re really sorry about that and it has now been resolved with slots available for both Home Delivery and Click+Collect over the Christmas period.”
They added there was good availability across Click and Collect slots.
Delivery Saver is a paid-for service that offers customers priority access to Tesco deliveries.
Customers paying for the Delivery Saver – Anytime Click and Collect plan can get Click and Collect slots from today, November 15.
Meanwhile, all other customers not paying for a Delivery Saver subscription will have to wait until November 22 for Click and Collect and delivery slots.
It’s not the first time Tesco’s app or website has gone down in the run up to Christmas.
Furious shoppers were left in virtual queues with hundreds of thousands of people when Delivery Saver slots opened in November 2021.